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Silvia Maldonado
Riverside, CA. 92509
Cell 951-***-****
Email *********@*****.***
Objective
Experience
A continuation and advancement in the field of Hotel (Hospitality) management
for the purpose of advancing myself through challenging opportunities.
2010 -2020 Doubletree by Hilton Ontario, CA
Director of Housekeeping
Directly responsible for the managing of the housekeeping department of 60 team
members, including the 6 floor supervisors. overseeing the cleanliness of 482
rooms,2 full restaurants,2 bars and a night club, public areas, main lobby, meeting
rooms and our grand ballroom. Responsible of purchase, inventory and controlling
monthly budget, successfully building up all team members moral, motivating all
employees to increased productivity. Able to reduce and control labor and other
expenses, being able to bring our scores in our 6 months QA inspections to green.
2010-2010 Marriott Los Angeles Downtown Los Angeles, CA
Director of Services
Directly responsible for the Managing of the housekeeping department of 84 union
associates, including 6 floor supervisors. Overseeing the cleanliness of 469 rooms,
2 full restaurants, public areas, main lobby, meeting rooms and our Grand
Ballroom. Responsible for purchase and inventory control of all housekeeping
chemicals and linen. Successfully building up all associate’s moral, motivating all
employees in order to increase their productivity and training them on how to focus
on task completion in an appropriate work pace. Able to reduce and control labor
and other expenses costs and meeting our budgets, eliminating chemical waste by
providing proper usage training with staff. Bringing our room-completely clean
program scores to 92%.
2003-2010 Marriott Ontario Airport Ontario, CA
Director of Services
Responsible for 299 Guestrooms Operations, forty-two employees (including four
floor supervisors and three shift leaders), purchasing and inventory control. have
managed to keep labor and cost expenses at a targeted minimum, scoring high in
Guest Service Scores. have implemented high standards in guest room
cleanliness as well as the public areas of the hotel, including the lobby and
restaurants.
2002-2003 Courtyard by Marriott Riverside, CA
Director of Housekeeping
Responsible for 163 hotel rooms operations. Oversaw twenty employees (including
two floor supervisors and one shift leader) responsible for all aspects of purchasing,
scheduling, and inventory control. Made sure to keep the high standards of Marriott
Hotel. Responsibility areas included public areas, main lobby, and all banquet
rooms. Managed to decrease 10% on labor and other expenses in a short amount
of time.
1997-2002 Hilton San Bernardino San Bernardino, CA
Executive Housekeeping Manager
Responsible for 250 hotel rooms operations. Oversaw thirty-nine union employees
(including two floors’ supervisors and two shift leaders) was responsible for all
aspects of purchasing and inventory control. While keeping the high standards of
the Hilton Hotel, was able to keep the labor and expenses in line with the strict
budgetary goals, aaa TI orino established for