Jason Vincent Resume Version **.docx / .pdf Jason Vincent - Cell 337-***-**** & Email Address: ad2rns@r.postjobfree.com P a g e 1 6

Jason K. Vincent

*** **** ********* ****

Blue Ridge, Texas 75424

(c) 337-***-****

ad2rns@r.postjobfree.com

Architectural R&D Tier 1 Carrier Telecommunications Interoperability Implementation Validation Manufacturing Design & Network / Data Senior Systems QA-QC Engineer

VoIP SME

S+NOC Manager

Top Secret Level American Pioneer

OBJECTIVE

To secure an exciting new position as a Senior Level Engineer offering a vast array of in-depth Systems Engineering Architectural experience as well as Product Design skills if applicable, joining & being part of a great team all working together doing our very best work for another startup or well-established Corporation. TECHNICAL SKILLS

Over 29 years of Engineering experience related to Information Technologies both in production & Lab environments with a primary career focused direction & personal passion for VoIP. Extensive knowledge of the following VoIP communication technologies & protocols:

SIP, SIPREC (+Port Mirror) Call Recording, MGCP, SCCP, DTMF, RTP / SDP, MINET, T.38, Megaco & Codecs, 911 PSAP, Call Center & LI CALEA (Wiretapping).

EMPLOYMENT

Senior Systems Engineer / VoIP SME Specialist / S+NOC Manager Texas Data and VoIP Security - 08/2022 -> 11/2023

Responsibilities & Accomplishments:

Directly reported to CTO

Onsite work in TDAV Blue Ridge office Monday - Friday unless customer dispatch required

Gather new customer VoIP design specifications

Submit signed customer LOAs to SIP Trunk Carrier for DID porting, order new DIDs, 800 numbers, etc.

Spin up new customer Virtual Server, provision, test all components, deliver / setup VoIP phones & provide new customer VoIP training

Trouble ticket management end to end (customer Support escalated calls & tickets submitted via email)

After hours / overnight onsite customer location Network deployments

Feature Request management for Software Development escalations based on internal & / or customer request

Assist with customer technical escalations

Dispatch with short notice to customer sites when required due to complexity or severity of issue(s) ranging from Downtown Dallas to Texas / Oklahoma border

Develop new / update existing in house technical documentation

Create new customer training user guides

Vendor management for technical ticket escalations (Microsoft, Veeam, Cisco & Xorcom VoIP PBX) to customer resolution

On Call Customer After-Hours Support Phone 24x7x365 Rotation

Monthly overnight production Microsoft High Availability Cluster Customer Virtual Server Operations using documented / approved procedure

S+NOC Management TxDOT Texas Statewide Cisco VTC production conference room deployment 24x7x365

Recurring onsite TxDOT Greer Austin meeting (7 total Dallas / Austin trips returning to TDAV office on Friday)

Assist in local Blue Ridge community volunteer work (free school supply backpack kits for children)

Manage Cisco Meraki production customer deployments

Manage production Server Site24x7 technical S+NOC alerts accordingly including contacting customer ISPs due to outage or CPE configuration changes

Provide ongoing proactive & reactive (electrical burnt smell detected) onsite customer site fire prevention / electrical safety analysis & implement improvements

VoIP onsite customer technical deep dives to complex issues using Wireshark packet captures, debug logging, etc.

Ongoing internal technical & business customer data in ConnectWise Site Notes updates ensuring 100% accuracy

Internal Tech training as needed open Q&A

Research new product & deployment models / technology providing in depth analysis to CTO / CEO

Perform production Microsoft & Linux Server migrations

Perform proactive weekly production Server technical analysis using documented / approved procedure

Provide weekly project status updates to CTO / CEO (when applicable)

Attend weekly Monday morning company meetings

Provide Engineering assistance for TDAV Blue Ridge Fiber / Wireless production business & residential deployments

Support production NVR Security camera customer deployments

Implement, optimize & maintain production customer routers, switches & Wi-Fi deployments Jason Vincent Resume Version 30.docx / .pdf Jason Vincent - Cell 337-***-**** & Email Address: ad2rns@r.postjobfree.com P a g e 2 6

Senior Engineering Consultant

IT Consultant / Managed Services - 01/2018 -> 08/2022 Responsibilities & Accomplishments:

CRM Implementations (Real Estate Market)

Trouble ticket management

Feature Request management for Software Development

Network Engineering / Support / Support (Business & Residential)

Router installations, configuration & support

Security Analysis / Software & Hardware Data Firewall installation & provisioning

VoIP Engineering / Support / Support (Business & Residential)

Windows Server 2019, Windows 10 / 11 Desktop, Laptop & Printer Support

Wi-Fi Network installation, optimization & support

Network Printer installation, configuration & support

Surveillance System deployments -> Installation, configuration, upgrades / expansions & support

Customer Support via email, phone & in person

AT&T Fiber / 5g direct Sales efforts

Customer Support via phone, email & in person (Business & Residential)

Home Theater Support / Support

Android / iPhone Smartphone & Tablet Performance modifications, OS updating, support, new installations / setup

Windows Server 2019, Windows 10 / 11 Installation, configuration, optimization & support

Android OS Virus, Malware, Spyware detection & removal Senior Network Support Engineer

Sonus / Ribbon Communications - 08/2017-> 01/2018

Responsibilities & Accomplishments:

Provided Senior Level Network Engineering Support on Tier I Service Provider Networks

Provided Senior Level Architectural, Engineering Support for Carrier Class Cisco BroadWorks Platform

~99% Remote Officed -> Trusted to work effectively with minimal supervision via agreed to status updates

Worked via Laptop, VPN into Customer Networks, Conference Calls, Meetings, Webinars, Remote Desktop, Softphone

Provided email support & phone support via Salesforce based Ticket System VoIP Architect / Senior Consultant

Optum Technology United Health Group - 09/2016 –> 10/2016 Responsibilities & Accomplishments:

Attend weekly SIPREC NICE Engage Call Recording platform project planning meetings

SIPREC NICE Engage Call Recording half day duration meeting(s)

Introduction into big data analytics

Capacity planning discussions regarding SIPREC NICE Engage Call Recording platform

Architecture planning relating to growth on SIPREC NICE Engage Call Recording platform / Network

Created Visio drawing illustrating SIPREC NICE Engage fully distributed platform, applications & UDP/TCP ports Senior Implementation & Validation Engineer, Research & Development Lab Aastra / Mitel - 01/2014 –> 12/2015

Responsibilities & Accomplishments:

Upgrade Clearspan* platform on as needed basis

Participation in preliminary CALEA meetings / discussions

Formal / informal testing of various SIP endpoint / CPE edge devices such as Audio Codes M800, M1000, M4000 & Edgewater Edgemarc 4550 as well as configuration

Cisco switch configuration / password recovery

Juniper Router / Switch configuration(s) / implementations

T.38 Fax validation

Squirrel Mail replication / redundant Server installation & configuration

Worked on near if not daily with PLM directly on projects & various actions

Vendor ticket management for issues discovered during validation

Formal testing of Sonus SSM towards replacement of Oracle SSM

Oracle SSM configuration(s) & SIP analysis using ladder diagram(s)

Formal testing of Mavenir SBC post Mitel acquisition

Worked with Mavenir Engineers towards issues discovered / retest efforts ensuring resolution

Developed formal Test Plans

Created Visio Network / VoIP drawings

Worked directly with Documentation on Clearspan* related documentation planning for / critiquing external document release(s) prior to release

Software releases (internal -> Tier III) relating to Clearspan*

Release Note(s) relating to internal Tier III & Clearspan* Software Releases

Call Center Clearspan* R19 / R20 validation -> Build / Release

Receptionist Clearspan* R19 / R20 validation -> Build / Release

Communicator SIP Soft Client Clearspan* R19 / R20 validation -> Build / Release

Enterprise Assistant Toolbar Clearspan* R19 / R20 validation -> Build / Release

Flexible Seating Clearspan* R20 validation / Sales support efforts Jason Vincent Resume Version 30.docx / .pdf Jason Vincent - Cell 337-***-**** & Email Address: ad2rns@r.postjobfree.com P a g e 3 6

Aastra / Mitel VoIP phone testing for many incrementing Firmware Releases: UC360 (Android tablet based touch UI), 51i, 53i, 55i, 57i, 57i CT, 6731i 6753i, 6755i & 6757i

Worked directly with Aastra / Mitel Telecom Development on issues found during phone testing including test build validation & ensuring resolution

911 validation / Configuration as needed for issues discovered

Documentation proofing / feedback

Hospitality validation with Clearspan* & Jazz Fusion towards product launch for Nationwide leading Hotel chains support

Call Recording (Former OAISYS) –> SIPREC & Port Mirror implementation, validation, documentation & worked towards product launch / Helped with removing the seams from Mitel acquisition of OAISYS -> Mitel Cloud

Managed production installation, required documentation updates & turn up in virtualized environment for Call Recording Windows Server 2012 SIPREC Server for AT&T

Call Recording (SIP-REC & Port Mirror) slide deck creation / Providing to Tier III & Sales / Sales Engineers

Complete start to finish Clearspan* SMDI implementation, validation, documentation & numerous presentations

SMDI -> Proxy EMS Development effort -> Validations, updated documentation & production Network support for AT&T

Managed production SMDI deployment for AT&T, including technical efforts & participation in daily AT&T conference calls

RTCP-XR / SIP PUBLISH analysis efforts applied towards issue resolution; slide deck & Tech Transfers Documentation proofed from original BroadSoft format / content

& generated new updated documentation using Aastra / Mitel format also in revised content

Vital role in new R&D Lab build out / setup regarding office move

Creation of logo art & graphics used in documentation, slide decks, etc.

*Broadsoft BroadWorks R19 / R20

Senior Engineer / Senior Sales Engineer, Business Communication Systems Uniden America Corporation - 04/2011 -> 01/2013

Responsibilities & Accomplishments:

Test new / existing builds / Releases for future functionality against SIP / IP DECT Honeycomb product* (Regression, Break & Destroy, New Feature Testing)

Manage bugs / Development tickets (in house) towards resolution / new software build

Track reported issues & feature requests

Manage bugs found on Tier I customer PBXs with customer

Track reported mechanical issues & review samples propose during product software testing, inspect hardware for existing & new hardware issues

Ensure any hardware issues are addressed by communicating issue / opening ticket

Install, configure, upgrade, troubleshoot & test Tier I customer PBXs

Install, configure, upgrade, & troubleshoot lab equipment (routers, firewalls, SIP / IP DECT Systems*, switches)

Design, implement, reengineer & troubleshoot Uniden test networks based on test requirement

Evaluate Interoperability requirements for upcoming PBXs

Provide engineering recommendations based on Interoperability requirement

Evaluate vendor / customer provided firmware Evaluate competitor equipment

Develop Test Plans for verifying product functionality / stability

Support Tier I customers in their test efforts

Provide backup UAC PBX support on as needed basis

Provide Tier III support for Tier I customers / customer base

Develop inspection, upgrade, mode & rework process

Support needs of IQC Department as it relates to network, PC, batch files, etc. in an effort to streamline process

Support upgrades of SIP / IP DECT Honeycomb products* on as needed basis

Perform various tasks, answer support questions & lead in house demonstrations

Product setup, provide support for Repair Department Develop inspection, upgrade, mode & repair process for SIP / IP DECT product

Develop training material, plan equipment / network requirements

Make customer visits to provide setup & training

Webinar Engineering resource on SIP / IP DECT product* as required by Sales Dept

Lead role in SIP / IP DECT Honeycomb Product for new employees, providing personal one on one training / mentoring, documentation, whiteboard sessions, etc.

Maintain current product documentation

Review current documentation

Keep Tier I customer up to date with latest documentation

Extract design specifications & documentation from Developer group

Write customer specific Release Notes based on new Firmware builds from Developers

Visit customers, provide product presentations & lead off site demonstrations

Develop high level & low-level SIP related documents

Product label design

Regulatory (UL, CE, IC, FCC, WEEE) marking & other label aspects such as initial artwork creation, working with label vendor & updating / maintaining customer specific label specifications & procedures

*Wireless SIP / IP DECT Base Station(s) & DECT Handset(s) System Senior Systems Engineer

IT Consultant / Managed Services - 09/2010 -> 04/2011 Responsibilities & Accomplishments:

Developing internal documentation, processes & network standards for staff to follow

Engineering & implementing QOS standards Managing technical staff

Provide escalation point for support group for both VoIP & data services

Engineering hosted VoIP solution using Linux XEN virtualization & Digium Switchvox

Interoperability testing of new carriers & managing production rollout

Managing customer port projects relating to carrier migration

Capacity planning for SIP trunks & customer WAN links

Provide technical training for staff

Performing Microsoft Exchange Server migrations

Microsoft Server migrations (data, shares, network, printers, RRAS)

Supporting Juniper Firewall configuration changes

Supporting Cisco router & switch configuration changes Jason Vincent Resume Version 30.docx / .pdf Jason Vincent - Cell 337-***-**** & Email Address: ad2rns@r.postjobfree.com P a g e 4 6

Senior Systems Engineer

AirBand Communications Incorporated - 08/2007 - 09/2010 Responsibilities & Accomplishments:

Pre sales & post sales technical support of Class 4- 5 switches relating to VoIP

Managed technical account relationships with Level3 Communications, Bluebird 800, I3, Paetec, Perot Systems & Dept of Education

Tier III support for production VoIP platforms of over 10k users (M6 & Broadworks)

Configuration & support of ACME Packet SBC

Provide backup support to Field Operations both onsite & remotely

RTP traffic analysis & Engineering QOS management via CDP, VLAN tagging, rate limits, service policies & access lists

Migration of VoIP switches; Management of consolidation efforts

Trap & analyze VoIP protocol scenarios, determine cause & global solution

Determine single points of failure relating to VoIP & implementing redundancy where applicable

Perform software upgrades on M6 & Broadworks VoIP platforms

Perform testing of vendor recommended CPE code & mass deployment mechanisms

Work directly with resellers & assist in revenue generation for both companies

Determine fraud & hacking as it relates to VoIP; recommend & implement solution(s)

Isolate cost savings via SIP Trunks & / or PRI upgrades with new carriers

Recommend hardware & software upgrades on VoIP platforms based on feature needs, performance & / or bug fixes

Test new devices in house before deployment

Test new providers solutions using provided acceptance test plans

Project forecasting, planning & execution

Linux (RHEL), CentOS & Unix: Installation, configuration, networking, support

Support CPE DFWs on an as needed basis (Juniper, Cisco, Fortinet & SonicWall)

Customer premise network design to support VoIP installation options provide pre sales, post-sales support including demos & training Senior Interoperability Engineer / Information Technology, Interoperability Lab & Production Corporate Network VocalData / Tekelec / GenBand - 12/2000 -> 04/2007 Responsibilities & Accomplishments:

Pre Sales & post sales technical support of next generation Class 5 switches using carrier grade VoIP

Support of technical integration / testing requirements to deliver customer solution(s)

Designed layout / built out Interoperability Lab including gathering pricing & availability for required components (racks, etc.)

Installed Sonus PSX / GSX in its entirety using provided Installation Manuals & performed Interoperability validation against Carrier Grade VoIP Solution (BroadSoft later acquired)

Supported onsite Interoperability testing at Alcatel Shanghai Bell (China’s largest telecom provider) for 2 weeks while in Shanghai China

Installed Interoperability Lab Carrier Grade VoIP System (later named M6) in its entirety. Managed technical partner requests & Interoperability requirements for Sonus, Cisco, Motorola, Alcatel, Copper Mountain, AudioCodes & VPacket (Zhone)

Managed major account technical requests regarding Interoperability efforts in the Lab for accounts such as Primus, Telus Canada & NTT

Determine the appropriate network design, implementing the design to prepare for partner testing

Configure & test 3rd party vendor equipment for reliability, stability, functionality & QOS (VoIP Gateways, DSLAMS, CMTS, Access Servers, IP Phones, IADs, VOIP Cable Modems, VoIP wireless phones, VOIP soft phones, Session Border Controllers, Media Gateways & analog digital converters)

Test & certify protocol implementations of 3rd party devices per the RFCs & VoIP server reliability / redundancy requirements (SIP, MGCP, SCCP, T38, MINET, SDP, RTP, DTMF)

Managing vendor problems found while testing (Includes contacting vendor per their procedures, working with partner’s Developers, reproducing problems, gathering appropriate logs & performing regression tests against patches to ensure resolution) Install & configure customer & partner VoIP servers on Sun Solaris Server platform on Sol 7, 8, 9 & 10 Support partner VoIP Servers (Upgrades, configuration & resolution of issues discovered in partner test labs)

Manage projects with little to no supervision

Provide technical & deployment recommendations based upon test results in a joint company effort to move forward to drive revenue

Planning, installing & testing of all trade show equipment (Versions of M6, endpoints, & features change from show to show) Setup & test demo lab prior to demo for potential customers

Provide demo session & Q&A

Setup CALEA wiretapping network / platform

Tested CALEA solution in house & supported customer rollouts / testing

Attend VoIP trade shows. Duties included: Set up & retest entire network, provide potential customers live demos, Q&A & dismantling equipment after show

(SuperCOMM, VON & CTIA)

Design, implement & maintain corporate infrastructure: Routers, Data Firewalls, VPN Solutions,

Backup Systems, VoIP, Application, Email & Data Servers, Core Switches, Topology changes, Workstations, & Printers

Routers in LAN/ WAN: Cisco1700, 243x, 2600, 3600, 7200,AS5xxx

Routing Protocols & mechanisms used: OSPF, EIGRP, RIP, Static, NAT, PAT

Server OS: Sol7, 8, 9, 10 / NT4.0, Win2000, .NET2003 Application Servers: SQL, Remedy, Source Safe, Continuous

Network Services: DHCP, DNS, WINS, SNMP, NAT/ PAT, Print

Backup Servers: Backup Exec, Business Server & NetBackup

Email Servers: Exchange 2000, Exchange 2003, Netscape Messaging 4.x, Stalker

VPN Solutions: RRAS & Intel VPN

Managed Switches: Cisco, Riverstone, HP

Design, implement & maintain lab connectivity

Recommending & implementing new technologies (VLANS, GIGE, Data Firewalls, Route upgrades, Clustering servers, Front End servers, Server Farms, fault tolerance mechanisms) on corporate infrastructure

Network security (Includes data firewall enhancements, routers access lists, email security, VPN security, server & workstation security) Interviewing contract or permanent candidates relevant to Interoperability or I.T.

Provided professional feedback on candidates

Managed technical projects when needed (Unix Netscape Messaging to Exchange2000 migration, Server upgrades/ rotations, Software/ hardware inventory) relating to corporate network

Network Engineer II, Customer Operations - 06/2000 -> 12/2000 InterVoice –BRITE Convergys

Responsibilities & Accomplishments:

Built SMTP relay host interact with web-based tracking system Jason Vincent Resume Version 30.docx / .pdf Jason Vincent - Cell 337-***-**** & Email Address: ad2rns@r.postjobfree.com P a g e 5 6

Built NT Server & setup IIS for technical web site Designed technical web site

Evaluate & determining network / server bottlenecks, implementing necessary changes to improve overall system performance on customer production servers

Providing recommendations for security & performance on NT servers

Recommending & implementing performance improvements on SQL production customer servers

Configuring manageable switches in house & at customer sites

Setup SNMP management stations & clients

Setup NT Domains for in house servers to provide additional security & centralized management

Provide overall IP network recommendations for in house & customer base

Setup SQL server notifications via GroupWise & Exchange for successes or failures of SQL jobs; Test environment & production

Setup RAS & TCP/ IP remote control package to allow Customer Support Team to resolve issues in a timelier manner

Automated mail delivery system for customer daily reports using a text file-based mail message & WinNT schedule service

Provided technical reports on any changes made to customer systems Network Administrator / Support Level III, Information Technology - 08/1997 -> 06/2000 InterVoice –BRITE

Responsibilities & Accomplishments:

NetWare 4.11 Administration on 1000+ user WAN

NT 4.0 server & workstation administration

Creating PPTP VPN accounts access for remote users using Raptor Mobile Firewall

Exchange 5.5 mail administration

Novell GroupWise 4.1a Administration of remote & local databases

Novell GroupWise 5.2 Administration & maintenance on mail databases & post offices

Creating & support network printers

Unix user administration using ReflectionX & telnet (AdminTool)

NT Administration of user accounts on network & local domains

Telephone & desktop support of workstation hardware, including replacement

Software support for the following: Windows95, NT Workstation 4.0, NT Server 4.0, Novell 4.11, OS2 3 & Warp 4 (Install, Configuration & Support) Building & configuring hardware for new workstations & servers

Oracle user administration

Network connectivity support for workstations on Token Ring & Ethernet topologies

User administration on Shiva & RAS for dial in capability

Designing / building subnets NT or 95 networks for lab environments

Provided support for remote users, including email maintenance, dial in connectivity, hardware, operating system & applications

Maintaining current TCP/ IP addresses for static users, printers & servers

Lotus Notes 4.6 user account, database administration & workstation setup Network Analyst

Stone Age Imaging / Blue Bonnet Savings Bank - 08/1996 -> 06/1997 Responsibilities & Accomplishments:

Determined solutions for all workstation hardware, software, network or printer problems

Maintaining current inventory of all hardware

Installed & configured new software & hardware on workstations

Setting up of new workstations

Software upgrades on proprietary applications

Resolving network connectivity problems

Standardization of desktops

Trained & supported operations systems for Bluebonnet Savings Bank on an as needed basis

Maintained daily backups of Novell servers & offsite storage

Maintained laptop rentals

Administration & setup of CompuServe on workstations NetWare 4.1 administration

Setup backups & restores for workstations & servers using Arcserve 6.0

Definity phone switch administration for Moves, Adds & Changes

Resolve phone problems

Monitored & hard copied peak usage on the phone switch for analysis

Setup voice mail accounts on Intuity Audix

Supported Knight Ridder & Bloomberg upgrade & connectivity issues (real-time stock information feeds)

Supported program errors & connection problems on proprietary bank applications AS400 Operator / Network Operations / Information Technology Bluebonnet Savings Bank - 10/1995 -> 08/1996

Responsibilities & Accomplishments:

Processing daily financial downloads to an AS/ 400 mainframe system

Converting daily downloaded files & archived files to an optical jukebox for historical data

Ensuring daily backups of the AS/ 400, Unix servers, Novell servers

Managed the offsite tape rotation system

Running crucial month end & year end jobs, archiving reports & data

Moves, adds, & changes on a Rolm phone switch

Maintaining current daily operation manuals for historical purposes

Workstation support: Includes hardware, software & Token Ring network connectivity problems

Expanding token ring network to allow for new workstations

Trained new employees for operations AS/ 400

New user administration

Configuring & supporting PCSupport application to connect workstations to AS/ 400 via terminal emulation

Support & resolving Token Ring connectivity problems

Supported proprietary bank applications

Jason Vincent Resume Version 30.docx / .pdf Jason Vincent - Cell 337-***-**** & Email Address: ad2rns@r.postjobfree.com P a g e 6 6

Systems Administrator, Information Technology

Management Alliance Group Inc. - 12/1994 -> 10/1995 Responsibilities & Accomplishments:

Priced, purchased & configured new equipment for infrastructure

Support hardware, software & network connectivity problems

Running & terminating CAT5 cable for network expansion

Maintaining a current inventory all of hardware & software

NetWare 3.11 administration on a 1000+ user network

Setup & maintain daily backups of Novell servers using Colorado Backup system

Setup PCs, scanners & software for resume imaging departments

Lotus Notes 3 administration & workspace setup

Technical Education

2023 Veeam Backup Solutions Certified Technical Engineer

2023 Veeam Backup Solutions Certified Sales Engineer

2023 ConnectWise Administration / Configuration & Development

2023 TxDot Cybersecurity

2008 Cisco BroadSoft BroadWorks System Administrator

1998-2000 MCSE- NT Workstation 4.0, Networking Essentials, NT Server - NT Enterprise - TCP/ IP - Exchange 5.5

2000 NT Hardware – InterVoice-Brite Convergys IVR / VRU software/ hardware platform

2000 Invision 2.6 Programming (InterVoice-Brite Convergys IVR / VRU)

1998 Certified NetWare Administrator - IntranetWare 4.11

1998 A+ Certified

1998 IBM Certified – IBM Warranty Basics, IBM Server, IBM Desktop, IBM Mobile Systems, Netfinity & IBM PC Server

1998 Dell Certified Technician - Laptop, Server, Workstation & Desktop

1998 ESD Awareness Certified

1996 Certified AT&T Definity phone switch Administrator

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