PROFILE

Enthusiastic and passionate

solutionist who uses Information

technology to solve business/

systems problems and identify

opportunities/gaps within business

and/or systems processes. Skilled &

certified in Business Analysis

competencies like Requirements

Eliciting, Gathering & Analysis,

Solution designing, Agile

methodology, Scrum, Robotic

Process Automation, Business Rules

Management, Microsoft Azure,

Microsoft Dynamic CRM,

Programming, Database and

many more.

PERSONAL DETAILS

Cellphone: +278*-***-****

Alt Cellphone: +276*-***-****

EMAIL: ad2rmv@r.postjobfree.com

LinkedIn: linkedin.com/in/ziko-

mabunda

Address: 6645 Blue Daisy Close,

Thatchfield Ridge Estate,

Centurion, 0157

Date of Birth: 1992-12-01

Place of Birth: Giyani, Limpopo,

South Africa

Nationality: South African

HOBBIES

New Tech Gadgets Reviews

Playing Cricket

Gym

ZIKO BONGINKOSI LINCOLN.

MABUNDA

SOLUTION STRATEGIST PRODUCT OWNER BUSINESS ANALYST WORK EXPERIENCE

FNB (First National Bank), Solution Strategist

01 December 2022 – Present

Main responsibilities are to provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client. Refine and evolve existing software to continuously improvement. Collaborate across technical and design teams to produce innovative applications. Employ user-focused approach to identify impracticalities hindering user experience. Review client feedback for issues faced, determining creative ways of resolving problems and amplifying customer satisfaction.

FNB (First National Bank), Senior Business Analyst 01 July 2021 – 30 November 2022

Main responsibilities were to Carrie out in-depth business analysis, seeking areas for improvement and identifying targeted development strategies. Determine business needs, execute required processes and monitor progress and results to meet changing demands. Demonstrate extensive experience in business change and process improvement strategy, consistently aiding achievement against company goals. Utilize excellent planning and coordination skills to manage design teams, directing efforts to create functional software designs. Produce and maintain project schedules, estimating time and resources required and tracking milestone progress and completion. Providing support and mentorship to Junior Business Analysts.

Discovery, Senior Business Analyst

01 May 2021 – 30 June 2021

Main responsibilities were to provide support to the business Unit By: Assisting the business unit to define and develop business processes through questioning stated requirements, providing recommendations, designing process diagrams and detailing the requirements using use cases and user stories. Acting as a

‘bridge’ between business needs and the Systems/IT department by translating working with the business to define requirements and thereafter working with the Systems/IT team to translate business requirements into technical specifications. Clarity in communication is an essential component of this function. Taking ownership of the development process on behalf of the Business by attending meetings with Systems/IT team, liaising with Developers thereby ensuring the development is according to specification.

Hollard Life, Business Rules Analyst

01 June 2019 – 30 April 2021

Main responsibilities were to enable Hollard Life to separate the business rules from the line of business systems, Responsible for the execution of the business rule management process, Serve as the bridge between the business and the technical arms of the business, Ensure that all development decisions are aligned with the core policies (Rules) of the business, Maintain traceability of Business Rules, Manage risks that could interfere with the implementation of business rules, Research existing business rules, Ensure that business rules meet pre-defined quality criteria & Establish a common vocabulary and ensure that everyone uses the same terminology and systems integration.

AA (Automobile Association of South Africa), Business Analyst 01 February 2018 – 30 May 2019

Main duties and responsibilities included Gathering business requirement, Transforming the business requirement into business

& technical solutions in a form of Analyzing, Designing, drafting business & system requirements specification and processes designing (using BMPNs), performing Joint Application Design

(JAD) session, systems integration with Mobile Apps, low code mock-up designing, assisting with business cases and Agile scrums project management.

Sage, Junior Business Analyst

01 June 2016 – 31 January 2018

As a Junior Business analyst/ Associate Solution designer my duties and responsibilities includes Designing, Drafting and Analyzing X3 people system requirements specification, analyzing changes in the X3 people system functional changes, localization, systems integration and assisting with business cases.

Sage, Interim Scrum Master

01 April 2017 – 31 January 2018

As an Agile scrum master my responsibilities includes: Project facilitation and management, management of the Jira backlog, Sprint Planning, Sprint Reviews and Implementing Agile practice to team.

EDUCATION

BACHELOR OF COMMERCE IN INFORMATICS, University of Pretoria 2012 - 2016

BCom Informatics (Information Systems) Degree with internal Auditing as a second major. BACHELOR OF COMMERCE IN BUSINESS INFORMATICS (HONORS), UNISA 2016 - 2022

Bachelor of Commerce in Business Informatics Honors. SKILLS

• Business Analysis

• Data Analysis

• Critical thinking and problem solving

• Ability to Work in a Team

• Good Communication Skills

• Agile Methodologies

• Agile Project Management (JIRA, TFS, etc.)

• Project Management

• UML modeling

• Business Process Management

• Lean Six Sigma

• Business Rules Management

• Robotic Process Automation (RPA)

• Systems Integration

• Microsoft Office ( Word, Excel, PowerPoint,

Outlook, Teams & SharePoint)

• Microsoft Visual Studio (C#)

• Microsoft SQL Server Management Studio

• Microsoft Dynamics CRM

• Microsoft Azure

• Outsystems

• Python 3

ACHIEVEMENTS

• Designed and launched Rescue Mobile App for Automobile Association of South Africa to assist client with easy and quick emergency car, home and medical assistance, which also provides insight to road users and registering accidents reports.

• Designed and launched a referral campaign from the digital platforms, to enable clients to refer other client and earn referral rewards for successful referral, which drastically increase digital platforms sales.

• Localized Sage X3 people system to regions such as UK, UAE and Africa countries, to enable the system to work as per HR and Payroll legislation for different countries.

• Introduced Business Rules Management System (BRMS), to decouple Business Rules from Line of Business Systems e.g., Policy Administration System (PAS), so that the PAS could only focus on its core functions and improve effective customer experience.

• Introduces Business Profile Information Management to FNB banking platforms.

• Won 2 work recognition awards with the first 2 years of joining FNB.

• Completion of +- 20 knowledge enhancement course with certifications.

• Personally, recently Design, Develop and launched an Online Ordering and Delivering platform with my friend, which is aimed at assisting neighborhoods to have a digitalized free market e- commerce service.

REFERENCES:

Name Title Company Phone Email

Mr.

Mandlenkosi

Vana

Sub-Capability lead FNB +27-72-431-**** ad2rmv@r.postjobfree.com Mrs. Thandiwe

Mkalipi

Business Analysts Manager FNB +27-83-546-**** ad2rmv@r.postjobfree.com Mr. Maharaj

Vidhu

Business Analysts Manager Discovery +27-79-507-**** ad2rmv@r.postjobfree.com Mr. Miles

Madondo

I.T. Manager Hollard Life +27-82-943-**** ad2rmv@r.postjobfree.com Mrs. Zinzile

Luthuli

Customer Experience & Digital

Applications, IT Manager

AA (Automobile

Association of

South Africa)

+27-79-522-**** ad2rmv@r.postjobfree.com

Mr. Renier

Swanepoel

Business Analysts Manager Sage +27-82-333-**** ad2rmv@r.postjobfree.com

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