Ramp Agent Customer Service
Resume:
Kwasi Berry-Atkins
Atlanta, Ga *****
********@*****.***
SUMMARY OF SKILLS AND QUALIFICATIONS
Goal oriented and positive attitude with five years experience as a ramp agent. Enthusiastic, hard working, and dedicated professional. Seeking a full-time position that will allow me an opportunity to be challenged in an environment that will stimulate career growth.
Capable of building positive relationships with people from diverse backgrounds · Ability to successfully manage a variety of tasks and responsibilities concurrently · Adaptability to changing conditions and environments · Excellent communication skills · Able to work efficiently and effectively · Ramp agent experience
Computer Skills: Macintosh and Windows operating systems
Language: English, minimal Spanish,
Experience (minimal) Power tools
Keystone mgt.
Sept/ 2022-current
Contractor for Marta:
Pressure washer specialist
job duties including: setting up safety cones and caution tape to insure safety for both workers and passengers
Pressure washing outside and inside areas for Marta train stations in all inclements of weather
WORK EXPERIENCE
Transportation Security Officer TSA 06/2019-Current
X-Ray Scanning prior to passenger boarding aircraft
Check passenger identification documents with adherence to TSA standards in making sure the identification matches the boarding pass
Report any suspicious materials to a supervisor in compliance with TSA standard of operations
Protect the nations transportation to ensure freedom of movement for commerce and people
Ramp Agent ATS/Frontier Atlanta Hartsfield Airport 10/2015-06/2019
Atlanta, GA
Cleaned and set up aircraft for morning departures
Checked aircraft for any suspicious belongings and reported them to direct supervisor or ATF
Serviced aircraft lavatories and refilled water
Directed the captain to and from the runways and cleared the ramp for their arrival and departures
Driver Meals on Wheels 2011-2015
Corona, NY
Deliver food to the elderly
Check on the well-being of each recipient and report any unusual circumstances
Checks and loads prepared meals into vehicle according to established procedures
Airplane Ramp Agent US Airways LaGuardia Airport 2011-2012
Queens, NY
Loaded/unloaded customer luggage, airfreight and company mail
Exercised safety precautions based on company standards while securing the ramp
Maintained high level of customer service will escorting customers with special needs
Directed aircrafts to and from the ramp area
Serviced aircrafts and ground equipment as necessary
Airplane Ramp Agent Delta LaGuardia Airport 2008-2012
Queens, NY
Promote high quality of customer service
Communicated efficiently with ground personnel and flight crews
Loaded, unloaded and transported customer luggage to and from aircraft and baggage claim
Directed aircrafts to and from the ramp area
Worked efficiently to ensure time management so aircrafts could depart on time
EDUCATION
Five Towns College, School of Business, Dix Hills, NY 1995-1996
Concentration: Business Management major
Lauringburg High School, Regents Diploma, Lauringburg, NC 1990-1994
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