EMILY MARIE ARMSTEAD

North Las Vegas, NV ***** 414-***-**** ad2rma@r.postjobfree.com

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Product and Service Knowledge

Training and Development

Project Planning

Scheduling and Coordinating

Goal Setting

Budget Management

Problem Resolution

EXPERIENCE

07/2023 - Current Assistant Store Manager

JD Finishline LAS VEGAS, NV

Answered customer questions and addressed problems and complaints in person and via phone.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Handled scheduling for store shifts to achieve adequate staffing. Maintained inventory by checking merchandise to determine levels. 05/2022 - 04/2023 Assistant Manager

Hertz Car Rental Las Vegas, NV

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

03/2021 - 12/2022 Shift Supervisor

Star Protection LAS VEGAS, United States

Identified security issues with foot patrols of building and grounds. Secured building entrances and exits, manning security stations and preventing unauthorized access.

Minimized security breaches with effective locking and monitoring procedures.

03/2022 - 07/2022 Store Manager

Scrubs & Beyond LAS VEGAS, NV

Managed inventory tracking and physical inventory counts to minimize loss.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Monitored employee performance and identified performance gaps for corrective action.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

05/2020 - 11/2021 Assistant Store Manager

Dollar General Market Las Vegas, NV

Answered customer questions and addressed problems and complaints in person and via phone.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. 10/2019 - 11/2020 Bra Fitting Specialist

Hanes LAS VEGAS, NV

Kept store shelves, racks and bins presentable with frequent resets. Prepared merchandise for purchase or rental.

Promoted products effectively by staying on top of offerings and prices. Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

02/2019 - 08/2019 Training & Development Assistant Pinnacle Community Services LAS VEGAS, NV

Developed leadership potential at all ranks with targeted programs. Maintained full compliance with legal, health, and safety regulations. Strengthened instructor skills and knowledge with careful evaluations Met performance targets by quickly loading and unloading delivery trucks.

12/2018 - 07/2019 Cashier Team Lead

Fatburger LAS VEGAS, NV

Supported cashiers and management through shift-end duties, including counting and balancing drawers and preparing bank deposits Helped to coordinate cashier coverage to meet consistent service levels and arranged back-up cashiers for high-volume periods Resolved customer complaints, using tactful communication to defuse dissatisfaction.

Answered incoming telephone calls to provide information and answer questions.

05/2017 - 04/2018 Security Dispatcher

Triton Security LAS VEGAS, NV

Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors, using telephones or two-way radios Oversaw all communications within specifically assigned territories. Restored service by scheduling and organizing crew assignments. Accomplished daily work targets by efficiently coordinating resources and scheduling crews.

05/2017 - 10/2017 Casino Cage Cashier

Rio Hotel & Casino LAS VEGAS, NV

Verified guest identification and check cashing limits. Addressed patron inquiries and provided updated information regarding loyalty programs, policies, and other general information Used casino computer system to print vouchers and issue player cards. Contributed to regulatory compliance through proper monitoring of cash-in and cash-out transactions for Title 31 reporting. 11/2016 - 05/2017 Casino Cage Cashier

Palace Station Casino LAS VEGAS, NV

Responded to jackpot alarms and located patron to issue payout. Issued payout winnings, processing large sums or cashing out slot machine tickets.

Recorded monetary exchanges, processed authorization forms, and reconciled transactions.

Verified guest identification and check cashing limits. 10/2014 - 11/2015 Gas Station Attendant

Rebel Oil LAS VEGAS, NV

Verified ages for customers purchasing tobacco products, lottery tickets, and alcoholic beverages.

Improved performance and increased life of different components by greasing and lubricating vehicle parts.

Scanned items at checkout and handed purchased goods and currency along with receipts to customers.

Turned on fuel pumps after processing customer payments for gas. 01/2012 - 02/2014 Patient Service Associate

Dreams R Us LAS VEGAS, NV

Verified patients' insurance and payment methods during admissions or check-in processes.

Collaborated with clinical and administrative staff to meet patient needs. Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements. EDUCATION AND TRAINING

High School Diploma

Pulaski High School South Milwaukee, WI

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