Customer Service Crew Member

Summary

A loyal and hardworking person who puts there all into a job.

Experience

AMC Theatres Albuquerque, NM

Supervisor 04/2022 - Present

Enforcing crew dress code

Assign tasks to crew

Resolve customer issues and concerns

Train new employees

Issue refunds, exchanges and passes

Assist crew

Make weekly employee work schedule

Schedule movies weekly

Fix projector issues

Maintain projectors and their rooms

Assist managers with daily safe count and all money handling AMC Theatres Albuquerque, NM

Crew Leader 11/2021 - 04/2022

Enforcing crew dress code

Assign tasks to crew and ensure completion

Resolve customer issues and concerns

Assist with the training of new employees

Issue refunds and exchanges

Assist crew when needed

Restock merchandise

Set up and take down concession stand

AMC Theatres Albuquerque, NM

Crew Member 04/2019 - 10/2021

Greeting and serving customers

Answering customer questions quickly and efficiently Enforce the movie rating system

Answer phones

Clean and restock lobby

Clean auditoriums

Clean bathrooms

Skills

Customer service, Communication skills, Leadership, Supervising experience, Guest services, Time management Education

University of New Mexico Albuquerque, NM

Psychology 05/2026

N/A

Media Arts Collaborative Charter School Albuquerque, NM High School 05/2022

Senior Class President

Member of the National Honor Society

Jinx Gomez

505-***-**** ************@*****.*** 9901 Ceja Vista Road Southwest, Apt G207, Albuquerque, New Mexico

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