Office Associate: Microsoft Office, Excel, Zoom, Google Docs.

PEGGY MICHAEL-RUSH

*** ***** **. ******, ** *****

***********@*****.***

Experienced professional with excellent oral and written communication skills, strong adaptability, and a desire to grow and acclimatize to an ever-changing working world. A strong personable personality with experience adjusting to a wide variety of coworkers, customers, and unique day-to-day challenges.

EXPERIENCE

February 2023 - Present

Office Associate, University of Nebraska - Kearney

Answers phones

Greets international students

Oversees hiring of student workers

Processes paperwork

oNew employees

oInvoices

oContracts

oDepartment bills

oHR

• Utilizes Microsoft Office, Microsoft Teams, Zoom, Google Docs, Excel, Canvas

Revises class schedules, runs budget reports, processes payments for faculty

SEPTEMBER 2022 – FEBRUARY 2023

WINE & SPIRITS SPECIALIST, HYVEE

Assists customers by: (examples include)

oescorting them to the products they're looking for

osecuring products that are out of reach

oloading or unloading heavy items

omaking note of and passing along customer suggestions or requests

operforming other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Educates customers about products.

Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.

Checks in product, puts product away, and may review invoices.

Maintains displays in the department and throughout the store.

AUGUST 2017 – MAY 2022

STAFF REMOTE TRANSCRIBER, VITAL SIGNS

Transcribed lectures remotely via Typewell software

Edited completed transcripts for student use

Provided live direct access to in-person lectures

Provided meaning-for-meaning access to class content

AUGUST 2016 – MAY 2017

REMOTE TRANSCRIBER (CONTRACT), STRADA COMMUNICATIONS

Transcribed lectures remotely via Typewell software

Provided student access to class material via DropBox

Provided live direct access to in-person lectures

Bridged communications between school faculty and hard-of-hearing/deaf students

MAY 2015 – AUGUST 2016

TRANSCRIBER FOR THE HEARING IMPAIRED, UNIVERSITY OF NEBRASKA AT KEARNEY

Transcribed lectures remotely via Typewell software

Liaised with professors to communicate individual student needs

Educated campus leaders and administrators on equal accessibility

Transcribed meetings between student and professors

Transcribed department and special education conferences

Arranged individualized environments for disabled students to complete exams

Worked to raise awareness of disability needs and possible accommodations

APRIL 2010 – MAY 2015

SPIRITUAL CARE COORDINATOR, ASERACARE HOSPICE

Assessed spiritual needs of patients and families

Communicated with patients’ clergy to determine method of care

Led bereavement support groups

Wrote and distributed inspirational materials for extended hospice team

Prepared educational presentations for nursing homes, assisted living facilities, other hospice organizations

Assisted with in-patient admissions

Outlined hospice benefits and care services

SEPTEMBER 2009 – APRIL 2010

BEREAVEMENT COORDINATOR, ASERACARE HOSPICE

Developed bereavement care program according to company guidelines

Provided support for patients and families

Wrote, assembled, and distributed informational materials for bereavement support organizations

Led community memorial services

Led coworkers in bereavement reflection meetings after patients’ deaths

EDUCATION

2015

TYPEWELL TRANSCRIPTION CERTIFICATION, REMOTE

1993

MASTERS OF DIVINITY, ST. PAUL SCHOOL OF THEOLOGY; KANSAS CITY, MO

Sociology, Psychology, Theology, Pastoral Care, Speech, Counseling, Worship, Old and New Testament Studies, History

GPA: 3.5

1987

BACHELOR OF PSYCHOLOGY, MESSIAH COLLEGE; GRANTHAM PA

General Studies, History of Psychology, Counseling Skills, Group Therapy, Psychological Theory

SKILLS

Research

Comprehension

Google Suite

Microsoft Office

Proofreading

Excellent written communication

General Proofreading Credential 2024

-Proofread Anywhere, LLC

Creative/Non-fiction Writing

Zoom

Skype

Transcription

Attention to detail

Strong communication skills

2

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