Customer Service Call Center

EXPERIENCE SUMMARY

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Willing to take on any task to support team and help business succeed. Offers strong leadership abilities. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented.

RELEVANT EXPERIENCE

Tetra Tech (October 2021 - Present)

Updated records with demographic data, and diagnostic procedures.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.

Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.

Costumer Service, Concentrix (October 2020 – July 2021)

Handled customer inquiries, billing questions, payments, and service requests.

Followed up with customers to offer additional support and check resolution satisfaction.

Managed customer calls efficiently in fast-paced call center environment.

Discussed promotions and special offers to customers to increase sales. Helped improve processes and products by relaying customer feedback

Teacher assistant, Ángels Bilingual School

(August 2019 – September 2021)

Created warm and welcoming learning environment supporting emotional, academic, and social growth and development.

Supported curriculum design, selection, and continued assessment to promote learning objectives.

Regulated classroom atmosphere and modeled appropriate behavior in pressured situations.

Partnered with teaching staff to achieve learning goals and engagement. Monitored children and continually modeled good decision-making.

Helped struggling students with problem areas to build confidence.

AREA OF EXPERTISE

Fluent in Spanish

Records maintenance

Microsoft Word

Cultural awareness

Scheduling

Coordination

Task prioritization

TRAINING/CERTIFICATIONS

Medical Administrative Assistant- Ultimate Medical Academy

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