PARIS COOKS JR.

***** ****** **. ******** ********, MI 48045

Email: ad2rl3@r.postjobfree.com Phone: 313-***-****

SUMMARY OF QUALIFICATIONS

Over 15 years’ experience servicing the Information Technology industry supporting clients

across diverse industries.

Over 5 years of in-depth knowledge and experience with Networking Design, planning,

implementation, troubleshooting and support

Resourceful and self-confident; can get the job done, and do it well

Deep understanding of troubleshooting, installing, upgrading and maintaining servers, networks,

firewalls, VPN’s

Solid history of designing implementing LAN & WAN

Good eye for detail; well organized, skilled in setting priorities.

SKILLS

Languages

Proficient in: Html, Html 5, Java, ASP.NET, PHP

Software

Database: Microsoft SQL Server and Microsoft Access, Qlik Sense, Tableau, SQuirrel SQL

Platforms: Entire Windows OS Platform, Mac OS

Office Software: Office 2003, 2007, 2010, 2016, Office 365, Visio, Microsoft Project.

Utilities

Windows Server 2003, 2008 R2, 2012 R2, Active Directory, EXSi 5.5, VMWare, Active Exchange,

Connectwise, Heat, RT, Cayzu Ticketing systems, Remote Desktop, Team Viewer, Citrix, Dameware, Omnitracs, FCAT, TMW

Hardware

Laptops, Desktops, Macbooks, MacBook Pro, iPhones, iPads, Blackberry, Android Devices, Kindles, Konica Minolta Bizhub Printers, Xerox Printer Series, Ricoh Copiers, Conva Systems (Dukane’s Connected Classroom), Canon Wide Format Printer IPF6000S, Epson Digital Projectors, Promethean Smart, Boards, Polyvision, Cisco Meraki MX90, 100, 400 Routers, Cisco Switches, Cisco Access Points, A

Network

TCP/IP, DNS, SIP ALG’s, POTS, FTP, HTTP, SSL, TLS, PPP, SSH, SMTP, WAN, LAN, SAN, DHCP, EGP,

EIGRP, IGRP

Professional Experience

FCA/Stellantis March 2022 – Present

ICT Specialist/Business Systems Analyst

Responsible for day to day IT and Business Systems for 4 Transport terminals located in Detroit, Windsor, and Toledo.

Requirement Gathering and Analysis

Process Improvement and Optimization

System Testing

Project Management and Coordination

User Training and Support

Risk Assessment and Mitigation

Data Analysis and Reporting

Vendor Management

Continuous Improvement and Documentation

Artech Information Systems October 2016 – 2022

Contractor/Business Systems Associate

Responsible for day to day IT and Business Systems for 4 Transport terminals located in Detroit, Windsor, and Toledo.

Requirement Gathering and Analysis

Process Improvement and Optimization

System Testing

Project Management and Coordination

User Training and Support

Risk Assessment and Mitigation

Data Analysis and Reporting

Vendor Management

Continuous Improvement and Documentation

Tech Xpress, LLC

IC Datacom, Detroit, Michigan June 2014 – September 2016

Contractor/Network Consultant/Owner

Account Management

Network Design/Implementation

Installed, upgraded, troubleshot and maintained networks, Firewalls VPN’s

Infrastructure/Equipment Consultation

Implemented and maintained LAN/WAN

Vendor Management

VMware

Establish best practices within location

Day-to-day technical support for all hardware, software, network, and system related issues.

Detroit 90/90, Detroit, Michigan September 2013 – June 2014

Network Manager

Managed networks (Servers and network resources) for two merging school district which consisted of 10 school buildings and central office (UPA & UPSM)

My SQL configuration and troubleshooting

Managed Avaya and 3 Comm phones systems across two school districts

Supervised 4 field technicians.

Participated in a variety of planning and development activities, including district wide committees for the purpose of creating short and long term goals for district improvement.

Prepared written materials (e.g. procedures, system level documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.

Barracuda Network configuration, management and implementation

Responsible for vendor management.

EveryMind Inc, Detroit, MI August 2010 – September 2013

Systems Administrator

On site technology support and professional development training at UPSM High School

Provided desktop/laptop support and training for staff and students (both Mac OS & Windows Platforms)

Nuance installation and configuration for special needs student on site.

Hardware imaging

Inventory Management

Responsible for soliciting quotes for new services, equipment, and software purchases

Vendor Management

Kelly Services June 2010-August 2010

Apple Help Desk Support

Performed Help Desk troubleshooting for iPhone, 3, 3g, and iPad issues.

Also provided support to users with password reset, software upgrade, and email/text issues

Self Employed October 2007- May 2010

Independent Contractor

Upgraded Dell, HP, Acer, Toshiba, laptops and desktops to the latest patches and Antivirus software.

Virus and Spyware removal

Provided desktop computer support and training for clients.

Loaded company or individual specified software packages (Windows operating system upgrades/clean installs, Adobe Creative Suites, Print Shop)

Installed and configured new networks and performed routine backups for local insurance, real estate, and doctor offices.

Network equipment consulting and network design.

Also assisted consulted and assisted several local doctor offices with conversion to electronic document compliance for US Government.

The Epitec Group October 2003-October 2007

Senior Second Level Support Technician

Subcontracted by Compuware for Detroit Public School Systems technology helpdesk.

Supported a district that consisted of over five hundred desktops and laptops for staff and students.

Primary person for remote troubleshooting and installation of software (Microsoft Office), hardware (printers) and Active Directory issues using Dameware.

Dealt with telecommunication issues.

Trained and developed new hires.

Used HEAT ticketing system.

Education

University of Phoenix, Phoenix, Arizona - Online August 2014 – August 2016

Bachelor of Science in Information Technology/Business Systems Analysis

GPA 3.6

University of Phoenix, Phoenix, Arizona - Online July 2013 – August 2014

Associates of Arts Information Technology/Networking

GPA 3.95

National Institute of Technology, Southfield, MI April 2002 – January 2003

Diploma Course of Study: Network System Support

GPA: 4.00

Certifications

Certified Scrum Master

ScrumAlliance December 2023 – December 2025

https://bcert.me/sbbphwwpi

Contact this candidate