Mark Olson

***** ******* ****. • Apple Valley, MN 55142 • 715-***-**** • ad2rkk@r.postjobfree.com

Education

Chippewa Valley Technical College Graduated May 2014

Associate Degree in Business Management

DECA Member from August 2012 - 2014 at Chippewa Valley Technical College

- Competed in competitions at local and state DECA conferences.

- 4th place finish at National Collegiate DECA Conference in April of 2014

Relevant Business Management Coursework

-Management Decision Making

-Project Management

-Managing Operations

-Leadership Development

-Principles of Mangagement

-Human Resources/Recruiting

-Marketing

Relevant Business Management Skills

-Outgoing individual with a genuine passion for helping others

-Wide spectrum of experience working in fast paced environments

-Ability to work independently as well as in a team

-Proficient with Microsoft Word, Excel, PowerPoint, and Outlook as well as a variety of data entry computer programs

Work Experience

Operations Representative August 2021-February 2022

-Entered required data. Including a variety of form types or electronic files, such as applications, withdrawal requests, billing, personal information changes, authorizations, coverage verifications, and return mail.

-Prepared and managed customer correspondence including, creating customer letters, emails, spreadsheets.

-Performed quality checks on documents prepared within work team.

-researched and resolved problems that inhibited processing.

-Performed customer service requests for kits, forms, brochures, rate charts and confirmations via email.

Equity Staffing March 2021-Aug 2021

-Helped customers with ordering products.

-Tracked customers orders.

-Processed medical claims.

-Edited and coded claims.

Wells Fargo October 2019-Mar 2021

Operations Processor

-Reviewed incoming documents and contacted appropriate resources as needed

-Processed loan documents for the department

-Researched and acquired any missing information on the loan document

Entered data into the customer’s loan application.

Prime Therapeutics June 2019 - October 2019

Claims Processor

-Adjudicated pharmacy claims and processed pharmacy claims for payment

-Participated in administrative duties to maintain day to day processes at the company

UCare September 2018 - June 1019

Customer Service Representative

-Processed, updated, and assisted clients with insurance related inquiries.

-Provided exemplary customer service to individuals in need of assistance

-Entered data into the customer’s insurance profile.

Hertz Rental Car November 2017 - September 2018

Associate Manager

-Supplied rental cars to customers at various body shops

-Entered and logged customer data while providing assistance in any other areas needed

Bloomington Hiring Center

Human Resources Assistant/Recruiter May 2017 - November 2017

-Responded to applicant e-mails regarding job inquiries

-Screened and vetted job applications

-Worked with potential employers to source employment for clients

Van Wagenen December 2016 - May 2017

Customer Service Representative

-Provided insurance quotes to insurance agents in an effeceint and timely manner

-Assisted customers over the phone to walk them through their insurance quotes

Nels Gunderson Chevrolet April 2013 - December 2016

Recon Technician/Sales Support Representative

-Supervisor during early evenings and weekends overseeing employee operations as well as ensuring customer satisfaction

-Proficient in PBS software programing as a organizational tool for company information

-Assisted in the sales of vehicle accessories and various other products

Castle Insurance (FKA Cody Insurance) September 2012 - May 2013

Customer Service Representative

-Worked closely with company owner and agents entering client information into database

-Assisted in the advertising and marketing departments within the company

-Provided customer service to clients in regard to their insurance needs

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