Melissa Costa

Murrells Inlet, SC *****

ad2rk6@r.postjobfree.com

+1-203-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Stocker

Amazon Warehouse - Windsor Locks, CT

June 2023 to Present

Stocking packages, imputing packages, and transporting packages. Retail Customer Service Associate

STARBUCKS - Monroe, CT

January 2015 to Present

• Maintain high standards of friendly and efficient customer service during high-volume, fast-paced operations

• Resolve customer complaints promptly and professionally

• Communicate clearly and positively with coworkers and management

• Mastered computer system to efficiently process customer orders

• Cross-trained and coordinated scheduling with team members to ensure seamless service

• Followed procedures for safe food preparation, assembly, and presentation

• Assisted management with inventory control and stock ordering-Continue to take initiative to find extra tasks when scheduled duties are complete

Dietary Aide

Bishop Rehabilitation & Nursing Center - Shelton, CT September 2020 to May 2023

• Support food preparation following specified food guidelines

• Serve meals in resident rooms dining rooms and other designated areas

• Follow Safety and infection control/prevention

• Establish relationships with patients

Retail Customer Service Associate

Cumberland Farms - Monroe, CT

October 2017 to September 2020

• Greet customers professionally and continue to build loyal clientele through friendly interactions

• Assist customers make selections by recommending products based on my product knowledge

• Handled currency and credit transactions quickly and accurately Maintain knowledge of current sales and promotions, policies regarding payment/exchanges and related security practices.

• Highly observant to recognize security risks and thefts and understand how to manage these situations

• Open and close store which includes balancing cash drawers, making bank deposits and all other related cash management duties.

Phlebotomist

ST. VINCENT'S HOSPITAL - Bridgeport, CT

August 2012 to June 2014

• Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer.

• Conduct blood tests for transfusion purposes and perform blood counts.

• Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.

• Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures.

• Collect blood or tissue samples from patients, observing principles of asepsis to obtain blood sample. Education

High School Diploma

MASUK HIGH SCHOOL - Monroe, CT

June 2005

Skills

• Excel (10+ years)

• Microsoft Word (10+ years)

• Word (10+ years)

• Customer Care

• Customer Service

• Front Desk

• Front Office

• Reception

• Laboratory Experience

• Barista Experience

• Coffee Experience Certifications and Licensed Phlebotomy

• Customer service

• Sales

• Hospital experience

• Cash handling

• Laboratory experience

• Dietary aide experience

• Cash management

• Cash register

• Barista experience

Certifications and Licenses

CPR Certification

February 2020 to Present

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