Customer Service Associate
Resume:
Melissa Costa
Murrells Inlet, SC *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Stocker
Amazon Warehouse - Windsor Locks, CT
June 2023 to Present
Stocking packages, imputing packages, and transporting packages. Retail Customer Service Associate
STARBUCKS - Monroe, CT
January 2015 to Present
• Maintain high standards of friendly and efficient customer service during high-volume, fast-paced operations
• Resolve customer complaints promptly and professionally
• Communicate clearly and positively with coworkers and management
• Mastered computer system to efficiently process customer orders
• Cross-trained and coordinated scheduling with team members to ensure seamless service
• Followed procedures for safe food preparation, assembly, and presentation
• Assisted management with inventory control and stock ordering-Continue to take initiative to find extra tasks when scheduled duties are complete
Dietary Aide
Bishop Rehabilitation & Nursing Center - Shelton, CT September 2020 to May 2023
• Support food preparation following specified food guidelines
• Serve meals in resident rooms dining rooms and other designated areas
• Follow Safety and infection control/prevention
• Establish relationships with patients
Retail Customer Service Associate
Cumberland Farms - Monroe, CT
October 2017 to September 2020
• Greet customers professionally and continue to build loyal clientele through friendly interactions
• Assist customers make selections by recommending products based on my product knowledge
• Handled currency and credit transactions quickly and accurately Maintain knowledge of current sales and promotions, policies regarding payment/exchanges and related security practices.
• Highly observant to recognize security risks and thefts and understand how to manage these situations
• Open and close store which includes balancing cash drawers, making bank deposits and all other related cash management duties.
Phlebotomist
ST. VINCENT'S HOSPITAL - Bridgeport, CT
August 2012 to June 2014
• Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer.
• Conduct blood tests for transfusion purposes and perform blood counts.
• Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.
• Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures.
• Collect blood or tissue samples from patients, observing principles of asepsis to obtain blood sample. Education
High School Diploma
MASUK HIGH SCHOOL - Monroe, CT
June 2005
Skills
• Excel (10+ years)
• Microsoft Word (10+ years)
• Word (10+ years)
• Customer Care
• Customer Service
• Front Desk
• Front Office
• Reception
• Laboratory Experience
• Barista Experience
• Coffee Experience Certifications and Licensed Phlebotomy
• Customer service
• Sales
• Hospital experience
• Cash handling
• Laboratory experience
• Dietary aide experience
• Cash management
• Cash register
• Barista experience
Certifications and Licenses
CPR Certification
February 2020 to Present
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