Customer Service Administrative Assistant

KATHI A. HUNT

Lebanon, TN ***** 346-***-**** khunt3438@ gmail.com

ADMINISTRATIVE MULTI-TASKER ~ DILIGENT MANAGEMENT SUPPORT AND TEAM PLAYER

PROFILE

Self-starter with success across key administrative functions, package handling in warehouse, which also includes performing a variety of functions within the warehouse.

Outstanding judgment and acumen, skilled at driving efficiency by developing and implementing processes.

Exceptionally organized, adept at prioritizing and multi -tasking a variety of responsibilities simultaneously.

Seasoned professional with strong interpersonal, problem solving and communication skills building productive relationships with diverse management, customers, staff and public populations.

PROFESSIONAL EXPERIENCE

Customer Service Representative/Research Agent/Courier

Federal Express Corporation, Houston, TX 2020-2023

Effectively performed a variety of functions, including a courteous and professional manner while interacting with customers, either in person or on the phone.

Exceptional trouble shooting skills to locate a lost package and get it delivered in a timely manner.

Striving to achieve the Purple Promise every day.

Maintained a professional even when the customer was frustrated or angry over a lost package.

Package handling while unloading large cans from planes with packages. A can holds 500- 1000 packages each.

Accurately completed my pick-up route every day and on time.

Administrative Assistant, Klein Independent School District – Klein, TX 2013-2020

Effectively performed a variety of administrative functions, including meeting management, travel planning, file maintenance, communications and more.

Successfully scheduled all 504 meetings while managing several calendars and travel arrangements for a variety of individuals.

Expertly planned, implemented, and managed all monthly Mentor/Mentee Events.

Created and maintained detailed spreadsheets, to capture key content and support initiatives.

Drove customer satisfaction by effectively managing and resolving parent and visitor inquiries.

Developed correspondence and prepared for mailing, accurately and on a timely basis.

Administrative Assistant, Duluth Public Schools, Duluth, MN 2002-2013

Achieved organizational objectives and improved office efficiency by developing, streaming and implementing administrative processes.

Effectively supported all essential office operations including creating, managing, tracking and documenting client correspondence, records, communications and more.

Successfully supported the Principal through competent calendar and meeting arrangement.

Strategically organized and maintained accuracy of filing and document management systems.

Education & Technical Skills

Completed College Courses, I.V.Y Technical School, South Bend, IN

Completed College Courses, Lake Superior College, Duluth, MN

Diploma, Riley High School, South Bend, IN

All Microsoft Office Suite

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