AN

Great Customer Skills

Detailed Oriented

Active Listening

Attention To Detail

Problem-Solving

Computer Literacy

Dynamic and result-oriented.

Great customer service skills.

Proficient in deploying analytical and database tools to analyze financial operations.

Adapt at employing effective data analysis techniques to facilitate sound decision-making and successfully execute projects. Eager learner with excellent business communication skills and armed with the required skillset to be propelled to higher positions. S K I L L S

Profile

E D U C A T I O N

High School Diploma

BALLOU STAY HS WASHINGTON, DC

E X P E R I E N C E

Contact Center Representative

2019 - 2023

2015-2019

ANCORA EDUCATION WASHINGTON DC

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

TDB COMMUNICATIONS WASHINGTON DC

Handle a large volume of inbound and outbound calls in a timely manner Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary

Identify customer needs, research issues, resolve complaints, and provide solutions Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team

Patriot Management

2010 - 2015 LEASING SPECIALIST WASHINGTON DC

Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.

Processed and verified applications in a timely manner which increased the likelihood of successful rentals.

Collected application fees and deposits and kept accurate records of all financial transactions

305-***-****

Washington DC

Amber Nolan

ad2rid@r.postjobfree.com

Call Center Representative

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