Ayantu Megersa

301-***-**** Fairfax, VA ad2ri8@r.postjobfree.com

EDUCATION

THE GEORGE WASHINGTON UNIVERSITY, School of Business May 2022

Master of Science, Human Resource and Management (SHARM) GPA 3.97

Organization Leadership and Learning, Law and Ethics, Organizations and Human Capital Conflict Management & Negotiation Managements, Human Resource Analytics Management, and Leading Teams Management

THE GEORGE MASON UNIVERSITY, School of Social Work May 2014 Bachelor of Social Work GPA3.2

EXPERIENCE

GOVCIO, Fairfax, VA May 2022 – October 2023

HR Administrator

Ensure all company HR policies are applied consistently, Maintain company organization charts

Partner with management to ensure strategic HR goals are aligned with business initiatives

Maintain HR systems and salary reviews and conduct performance and salary reviews

Provide support and guidance to HR staff and work to design and implement employee retention strategies

Analyze trends in compensation and benefits.

LightHouse Healthcare, Reston, VA January 2022 – May 2022

Administrative Assistant

Provides administrative support ensure efficient operation of office

Supports team by performing tasks related to organization and strong communication

Provides information by answering questions and requests

Contributes to team effort by accomplishing related results as needed

Ethiopian Airlines, Alexandria, VA December 2015 – March 2019

Senior Customer Service Agent

Exceed quarterly team goals and collaborated with 10 + staff members to implement customer service initiatives through collaborative team meetings and organization of monthly presentations

Resolve customer complaints, build lasting customer relationships and trust, and gain understanding of individual service needs through the use of data-driven surveys and analysis of one-on-one conversations

Confrere with sales teams and team leaders to identify the target market, boost revenue, and improve promotional strategies by facilitating an environment of idea sharing, communication, and positivity

Intercept Your Life Bridge, Manassas, VA June 2014 - October 2014

Support Counselor

Gained knowledge of multicultural issues including race, class, and sexual orientation through consistent and effective communication with 40+ program members

Effectively communicated behavior choices to youth, and the positive and negative consequences of their choices by building trusting relationships and facilitating a safe environment.

Worked collaboratively with team of 10+ staff to model and coach the tenants of Sanctuary programming

Northern Virginia Family Services (Internship), Arlington, VA September 2013 - April 2014

Family Advocate/Internship

Mitigate legal team’s workload by reviewing and evaluating 10+ daily legal documents, including discovery materials and contracts then collaborated with a team of 3 to organize and present analysis of documents.

Consult with clients and involved parties by conducting 30+ interviews to synthesize case information

Additional Information

Technical Skills: Microsoft Office, Saber, and Blackboard, Pinnacle, icampus, Outlook, ADP, Coast point, NEAR

Community: Center for the Rights of Ethiopian Women (CREW) Youth Leader

Accomplishment: Time Management Certificate Appreciation Commendable Ethiopian Airlines,

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