Marcus Jackson

Raleigh, NC +1-571-***-****

ad2ri5@r.postjobfree.com

Accomplished Project Manager with a robust background in IT management, specializing in spearheading digital transformation and cloud-based solutions. Adept at project lifecycle management, with a focus on cybersecurity and technology integration in line with company objectives. Maintains an active Top Secret Security Clearance with a demonstrated ability to lead cross-functional teams, manage IT projects from inception to completion, and ensure alignment with business strategies to drive productivity and efficiency.

SKILLS

Expert in: Project Leadership, Strategic Planning & Execution, Risk & Change Management, Team Development, IT Governance, Financial Oversight & Cost Control, Cross-Departmental Collaboration, Resource Management, Cloud Infrastructure Implementation (Azure), Enterprise Resource Planning (ERP) Integration

Intermediate in: Stakeholder Engagement, Contract Negotiation, Software Deployment Strategies, Customer Relationship Management (CRM) Systems, Network and Systems Infrastructure Management, IT Architecture Development

EXPERIENCE

SENIOR TECHNICAL PROJECT MANAGER Nov. 2022 - Present

Peerless Tech Solutions, Raleigh, NC

Manages a 12-person team to address technical projects across Managed Services, IT Helpdesk, and Cloud Engineering domains, with a focus on Microsoft Azure projects. Engages in the adoption and integration of advanced technologies and methodologies to bolster operational efficacy.

-Deployed IT governance frameworks and agile methodologies, streamlining project lifecycles and enhancing decision-making and delivery efficiency.

-Created and optimized project management tools for cross-functional collaboration, resulting in a 15% surge in productivity.

-Pioneered the organization's inaugural DoD Skillbridge program, facilitating smooth transitions for military personnel into civilian roles, thereby reducing recruitment expenditures.

-Instituted a data-centric annual review process leveraging Six Sigma principles, nurturing a culture of incessant enhancement and elevating team performance metrics.

IT PROJECT MANAGER Oct. 2021 – Nov. 2022

Innovative Emergency Management, Morrisville, NC

Led a cross-functional team to deliver IT solutions across Azure Commercial and GCC High for various US and Puerto Rico programs, utilizing Agile methodologies.

Oversaw SharePoint administration for the company, enhancing collaborative efforts and ensuring secure user access management.

IT MANAGER (NETWORK OPERATIONS) Jan. 2018 – Sep. 2021

USAF, Pentagon; Washington, DC

Managed a $4.6M secure data facility, overseeing 12 personnel and more than 2000 IT assets, ensuring optimal performance and security.

Implemented automation strategies, resulting in a 25% increase in operational efficiency and reducing manual workload.

LEAD SYSTEM ADMINISTRATOR Oct. 2016 – Jan. 2018

USAF, Pentagon; Washington, DC

Led a team of 5 system administrators for a $2.5M telecom facility that managed global command and control operations.

Managed Active Directory for the base

Documented system configurations and updated procedural manuals to ensure consistent IT operations and training.

SYSTEM ADMINISTRATOR Jun. 2012 – Sep. 2016

USAF, Davis-Monthan Air Force Base, Tucson, AZ

Led troubleshooting and resolving network issues, reducing downtime and improving operational efficiency.

Assisted in deploying and maintaining the base's domain controllers and storage solutions, ensuring optimal performance and reliability.

EDUCATION

Master of Science (M.S.) - IT Management Expected Completion: Dec. 2024

Western Governors University, Salt Lake City, UT

Bachelor of Science (B.S.) - Information Technology Completed: Dec 2021

Western Governors University, Salt Lake City, UT

LICENSES & CERTIFICATIONS

Certified Cloud Practitioner 2021

Amazon Web Services

Linux Essentials 2021

Linux Professional Institute

A+ 2021

CompTIA

Project+ 2020

CompTIA

Network+ 2020

CompTIA

Security+ 2012

CompTIA

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