Customer Service Social
Resume:
x brooke revised resume **...
Brooke Elaine Frazier-Brow!
Arverne, New York 11692
Phone: 347-***-**** + Email: ad2rhq@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
Highly motivated professional with an extensive background in education and healthcare. Specializes in
liaising staff and the public to ensure all needs are being met. Has over 10 years of experience in
community and customer service. Is proficient in Microsoft Office Suite, facilitating parent workshops,
organizing formal fundraisers, and networking within the community. Has developed youth
empowerment groups that enhanced the development of those being served and their families. Knowledge
of Eagle Application Systems, which is used in hospital settings.
EXPERIENCE
Serves for the underserved; Brooklyn, NY
‘Senior Peer Specialist (08/2019-08/2020
‘* Answered phones, and retrieve the demographics for future guests
Maintain the referrals for requests to be log
Clean the site, continue until shift time completed
Groups with the current guests, different topics, coping skills, and coping techniques
Presentations, about the program, network within the community
Monthly social service meetings, obtain information, and network with the social service
Salvation Army Center of Hope; Gastonia, NC
Case Worker/Monitor 02/2017 - 07/2019
Effectively trained 8 staff members, including the incoming Director of Social Services
Successfully monitored 5 families including 28 men and 14 women
‘Thoroughly assessed clients’ needs to assist with their transition towards a better life
Collected donations, distributed items for the clothing closet and food pantry, and entered the
data
‘© Corresponded with different agencies to refer clients for mental health assessments
Gaston County Schools; Gastonia, NC
‘Substitute Teacher 10/2015 - 05/2019
© Used Smart Boards to facilitate classroom activities
Established rapport with teachers and staff to ensure cohesi
function
© Managed classroom attendance, collected student material and reviewed instructions to assist
students with coursework
© Collected and annotated student material to prepare folders for absent teachers
implementation of the classroom’s
Public School 219 K; Brooklyn, NY
Assistant Guidance Counselor 12/2010-06/2015
© Co-Facilitator of Pro Dad-1 Mom Workshop
Provided crisis intervention to students and conferred with parents on pupil’s progress
‘Counseled parents and guardians on Individual Education Plans (IEPs) to help them understand
and overcome personal, social, or behavioral barriers
© Tutored students 3 days a week in math, science and English/Language Arts (ELA)
© Maintained accurate and complete student records in accordance with Board of Education
requirements
Office of Pupil Transportation, (DOE); NY, NY
‘Senior Customer Service Agent 11/2009 - 12/2010
© Interacted with customers, answering queries and resolving areas of concern
‘© Served as liaison between customers and city agencies
© Trained 10 staff members on company protocol
© Updated busing schedule every school term
© Monitored pick up arrangements and filed police reports in the event of an accident
Beth Israel Hospital (currently Mt. Sanai); NY, NY
Administrative Assistant/ Admitting/ER Department 9/2006-10/2009
© Supervised four volunteers/Interns
© Scheduled patients for outpatient surgery and informed them on its procedures
© Updated individual's insurance information
© Managed payment arrangements of $40,000 - $50,000 daily
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