SHANNON CRANDELL

**** ******** **. ***. **** Columbia, TN

Cell : 931-***-****

Professional Profile

Motivated sales professional with 5+ years experience in automotive industry. Additional sales experience as an automotive service advisor. Previous 15+ years in Retail management.

Qualifications

Excellent communication skills Persuasive communication

Goal-oriented Sales force training

Exceptional customer service skills

Service Advisor

January 2012 to October 2012 Roberts Toyota- Columbia, TN

Consistently met and exceeded department expectations for productivity and accuracy. Greeted customers in a timely fashion, while quickly determining their needs. Shared product knowledge with customers while making personal recommendations. Built relationships with customers to promote long-term business growth.

Sales Consultant

March 2007 to December 2011 Roberts Nissan- Manchester, TN

Greeted customers in a timely fashion, utilized investigative questions to determine wants and needs. Explained features and benefits specific to the individual. Negotiated terms of the sale to the satisfaction of the customer and the company. Followed up with customers to ensure continued satisfaction.

Zone Manager/Sales manager

June 2004 to March 2007 Lowes- Tullahoma, TN

Created and directed sales team training and development programs. Generated weekly and monthly sales reports. Resolved customer complaints by exchanging merchandise, refunding money, and adjusting bills. Opened and closed the store, including counting cash, closing and balancing registers, creating staff schedules and assignment of duties for all areas.