JM

JERRY MARQUEZ

ad2rer@r.postjobfree.com 815-***-**** Sterling, IL 61081

Talented Accounts Receivable Specialist with 20 years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service.

Investigative research

Payment management

Audit procedures

Billing dispute resolution

Credit and collections

Organization

Relationship building

Team building

Problem resolution

Customer service

Aaron's Inc. Sterling, IL

Customer Account Manager

08/2010 - Current

Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

Routinely contacted account holders with balances over 3 days past due to resolve delinquencies.

Accepted and processed customer payments and applied toward account balances.

Interfaced with customers to bring accounts current with suitable repayment plans.

Blains farm and fleet Sterling, IL

Assistant Store Manager

09/2007 - 08/2010

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve boĴom-line profitability.

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.

Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Interviewed and veĴed job applicants to make effective hiring decisions and fill vacancies with strong team members.

Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Summary

Skills

Experience

Education and Training

Sauk Valley Community College Dixon, IL

Associate of Applied Science in Business Administration And Management Newcomer associate of the year-Aaron's 2010.

Associate of the year- Aaron's 2013

Team member on top ten store for Aaron's-2011.

recipient of numerous CAM department of the month awards Accomplishments

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