PAULA THOMAS

***** **** ****

SEAFORD, DE *****

ad2re0@r.postjobfree.com

302-***-**** (Cell)

CAREER OBJECTIVE: To obtain an Administrative/ Human Resources position in which I can utilize my academic knowledge and business experience, with opportunity for growth. EDUCATION: Pace Business School, Yonkers, NY

Major: Business Management

Minor: Human Services

Honors: President and Dean’s List 3.8/4.0 Average

Delaware State University, Dover, DE

Major: Secretarial Science

Minor: Human Resources

Major: Paralegal

EXPERIENCE:

10/31/22 – Present Coastal Hospice and Pallitive Care Executive Assistant / Human Resources Assistant

• Assists HR Manager with completion of departmental projects and assignments

• Maintains logistics of employee files to ensure accuracy and compliance

• Manages the recruitment module within HRIS and communicates with candidates in a timely manner

• Creates effective employment advertisements to be used on various platforms

• Collaborates with supervisors to ensure the effectiveness of the interview process and follow-up with candidates

• Acts as a resource to hiring managers in conducting and coordinating interviews

• Ensures all pre-employment screening is accomplished according to policy

• Maintains and ensures new hire checklists are completed in a timely manner

• Informs all stakeholders of progress with the on boarding process, including Education Department for orientation

• Conducts HR onboarding utilizing electronic and paper processes as applicable

• Creates a favorable impression for new candidates and assures they feel welcomed to the agency

• Processes terminated employee files, completes checklist and schedules exit interviews

• Stay current on human resources laws and best practices related to role and job functions

• Never too busy to assist our team members and assures all employee questions and concerns are handled in a timely and accurate manner

• Maintains high degree of confidentiality and accurate information

• Ability to safely and successfully perform the essential job functions consistent within the guidelines of ADA, FMLA, OSHA and other federal, state and local laws 06/2021 – 10/25/22 (AFMES) Armed Forces Medical Examiners System – (DAFB) Dover Air Force Base DNA Administrator / Casework Administrator

• Provide professional and administrative support necessary to successfully carry out multiple daily operations related to the overall effective functioning of the division to include family correspondence, processing death certificates and facilitating incoming/outgoing correspondence/inquiries.

• Provide administrative support to the staff of the division for successful archiving and records management of all casework.

• Maintain Privacy Act considerations at all times in the handling of cases and the information contained within them.

• Follow all client policies and procedures.

• Coordinating with analysts to identify remains nominated for sampling and reviewing sampling nomination.

• Protects organization’s value by keeping information confidential. 12/2014 – 06/2021 State of Delaware Division of Health and Human Services - DHSS Child Support Specialist

• Performs a full range of activities required to ensure compliance with state and federal laws, rules, and regulations regarding the federally mandated enforcement of child support.

• Monitors case status via automated systems, reviews various legal documents, analyzes case status, determines appropriate next steps, and drafts appropriate legal documents to establish paternity, ensure support compliance, and modify existing support orders.

• Initiates sanctions against obliges receiving benefits from social services should the oblige refuse to cooperate with processes to determine paternity, or refuse to relinquish direct payments provided by the non-custodial parent (NCP). Sanctions can result in reduction/elimination of cash grants, Medicaid benefits, and food stamps. Considers case history to determine if oblige is exempt from full cooperation because contact with the NCP is likely to result in violence. In this instance, authorizes the Family Violence Indicator which curtails implementation of sanctions.

• Represents the State at Family Court mediation to recoup public assistance funds, and establish an ongoing support order. Attends Family Court mediation to assist non- public assistance (NPA) obliges by explaining the mediation process and discussing the various available options.

• Make contact with the oblige/obligor, internal/external agency staff, Attorney General staff, and Family Court staff to gather, coordinate, and provide information, and to explain case proceedings/status.

02/2013 – 12/2014 State of Delaware Division of Health and Human Services - DHSS Administrative Specialist

• Coordinating office activities such as planning/coordinating meetings and conferences; tracking workflow and follow-up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing and maintaining filing/record systems.

• Data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff and others.

• Create reports by combining and presenting data from multiple sources in an organized format using standard computer software programs for word processing, spreadsheets or databases.

• Obtains administrative information for which an administrator may base his/her decisions for making recommendations.

• Keeps superior appraised of issues and accomplishments, follow up and track work flow and resolve problems relating to procedures and deadlines.

• Coordinate administrative details with the agency’s other programs/functions or with other state/federal agencies and private businesses. 06/2012 –2/2013 State of Delaware Family Court

Judicial Case Processor

• Process new support petitions to obtain jurisdiction and monitor such cases for a 21 day period.

• Schedule support petitions following scheduling guidelines.

• Send out all notices on calendar by mail and personal service 15 days prior to the hearing date.

• Handle support correspondence and personal service returns.

• Enter and retrieve data in the FAMIS system accurately and in a timely manner.

• Process child support petitions, motions, reinstatements, dismissals, and other processing functions performed on a regular basis.

• Provided assistance to other processors in the unit when needed, i.e. process petitions, create files, and perform name searches in FAMIS.

• Performed receptionist duties such as checking in litigants, answering phones, and preparing and completing diagrams.

• Provided attorneys, litigants, agency personnel, etc. with assistance and give correct and accurate information.

• Take accurate messages by using e-mail when possible and transfer calls in an appropriate manner.

• Articulate ideas, suggestions and problems to supervisor effectively.

• Classify, maintain and retrieve court files in accordance with file tracking procedures and file creation/indexing standards.

12/2000 – 2/2012 Wilson, Halbrook and Bayard, P.A., Georgetown, DE Paralegal / Legal Administrative Assistant

• Monitor discovery, incoming and outgoing documents.

• Set up depositions, talk with other side and coordinate, send out notices of deposition, calendar, arrange for court reporter and conference room.

• Draft answers to interrogatories from the file.

• Draft answers to requests for production, pulling documents.

• Bates number and develop log of incoming request for production.

• Pretrial work – set up pretrial conference, draft pretrial documents as needed.

• Trial work – send out subpoenas for trial and notice to attend trial, order checks for same, get trial notebooks ready, get deposition transcripts ready, and anything else the attorney wants at the courthouse.

• Send out summons and complaint, arrange for service of process, and complete messenger slip or communication with Sheriff, calendar date, follow-up on service of defendant.

• Send out answers to complaint, cross-claim, counterclaims, and third-party claims and arrange for messenger service.

• Draft motions and set up hearing dates for same.

• Remind attorney as needed of everything they need to do.

• Open mail, date stamp everything.

• Maintain pleading files with index and chronological order in perfect form.

• Read all incoming pleadings and letters for dates to calendar, and put on calendar.

• Make appointments for attorney.

• Make travel arrangements for attorney.

• Keep addresses correct and up to date in Outlook contacts.

• Keep a form file online of commonly used documents.

• Transcribe tapes involving letters, memos to attorneys.

• Prepare certificate of incorporation, formation of limited liability company’s and file them with the Delaware Division of Corporations.

• Draft documents needed to acquire a liquor license with the Delaware Alcoholic Beverage Control Commission and post legal ads in newspapers.

• Prepare Last Will and Testaments, Durable Power of Attorneys and Advanced Care Directives.

• Prepare Estate Filings with the Register of Wills.

• E-file documents with all the Courts via Lexis Nexis, E-Flex, Bankruptcy, and Federal Courts.

SPECIAL SKILLS: Microsoft Office Word, Microsoft Office Excel, PowerPoint, Adobe; Amicus Attorney V, Lexis Nexis Court E-file, E-flex Court E-file, Bankruptcy, Federal and Supreme Court E-file, Practice Master Law Software, Microsoft Outlook 365, Civil Litigation, Business Law, Construction Law, Office Procedures, Practical Accounting, Desk Top Editing, Supervisor Training, FAMIS, DELJIS, JIC, HRMS, DACSES, Citrix, DECSS, Accurint, Paylocity, Quest Drug Screening, Sterling Background Check, Onboarding, Zoom

Delaware State Notary – Since 9/7/1992

ACTIVITIES: President: Pace Business School Secretarial Club Editor: Pace Express / Student Newsletter

Secretary: Pace Business School Student Government Perdue News Letter: Roaster Post, STATS & PATS and The Courier State of DE: Crisis Response Team

Employee of the Quarter

Governors Award: Heroism Award

Wilmington University: Trauma Informed Approach Champions REFERENCES: Furnished Upon Request

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