Customer Service Grants Pass

LF

LEONOR FRASER

**************@*****.*** 208-***-**** Grants Pass, OR 97526

Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Highly- motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

CPR Certification

First Aid Certification

Clear Communication

Time Management

Emotional Support and Companionship

Client Relationship and Rapport

Patient Care Recordkeeping

A.L.S.O Grants Pass, OR

Direct Support ProfessionalA.

07/2020 - Current

Assisted participants in achieving highest level of independent functioning while receiving services.

Worked with individuals to complete application documents for relevant vocations.

Guided clients in learning to complete job tasks to develop motivation and skills.

Gathered work behaviors and productivity data to fulfill reporting requirements.

Engaged individuals receiving support through coaching, feedback and skills development exercises.

CaptionCall Idaho Falls, ID

Captioning Agent

03/2019 - 03/2022

Captioned telephone conversations verbatim to facilitate accurate communications.

Protected callers' personal information by following exact protocols for typing conversations with no recording or documentation. Maintained strict compliance with government regulations barring interference in conversations.

Repeated words into voice recognition software to produce text for captioned telephone.

Listened to audio to produce captions for individuals with hearing disabilities, such as deafness.

H.A.S Inc. Idaho Falls, ID

House Manager

07/2016 - 09/2018

Offered positive reinforcement and taught life skills regarding chores and cooking techniques.

Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements

Oversaw the intake and discharge processes, which included filling out Summary

Skills

Experience

paperwork, for individuals.

I.S.U Idaho Falls, ID

Some College (No Degree) in Generals

ODHS - DD - DSP 108: Understanding Common, Serious Health Risks - C05343 ODHS - DD - DSP 111: Medication Administration and Documentation - C05236 ODHS - DD - DSP 115: Safely Handling, Preparing, and Storing Food - C05337 ODHS - DD - DSP 119: Responding to Emergency Situations - C05239 ODHS - DD - DSP 211: MARs and Medication Side Effects - C05313 ODHS - DD - DSP 212: Responding to Non Emergency Changes in Health - C05314 Education and Training

Certifications

Contact this candidate