I am a very hard-working woman; I strive to give my best and achieve my goals and objective to make sure all my task is completed in the most efficient way possible. I am a very fast learner. Highly coachable

Experience

Gentle Hands. (03/2016-PRN)

Office Specialist•

Office duties, Filing, Scheduling, making outbound calls. Organizing, Labeling. Benefits specialist, Prior authorizations, Medicaid verification, Patient support specialist

Step-N-Style (06/2017– 2023 PRN)

Fashion Consultant •

Assistant Manager, Sales Associate, Styles/Fashion Consultant, Product processor, Warehouse stocking, Logistics of shipment, Brand Liaison, Social media communications marketing, Business relations consultant •

Teleperformance/Visa/Factual data (06/2018–02/2020)

Customer Service Assist Agent • Inbound Call Specialist, Online banking, Deposits, Online website troubleshooting, Fraud prevention. Mortgage lending, Account monitoring, loan advisor•

Bissel (02/2020- 10/2021)

Customer service agent/ Special line tech support. Troubleshooting, emailing, tracking, pos inventory, drop-shipping, returns, warranty, Up sale, Parts specialist

Ross Dress for less (10/2021-12/2022 Seasonal Holiday)

Area Supervisor, 1st, Mid & Closing Manager. Scheduling, Delegating task, Cash Office, Warehouse Lead, Overseer of shipment, Floor specialist, Cash wrap, Merchandiser, POS reports, safety reporting. HR task. Onboarding. Training supervisor

TekCollect (12/2021-03/2022)

Accounts Payable/ Collections

Using Microsoft software, navigating systems, Inbound and Outbound calling, Collecting on debt, Payment arrangements, Negotiations, Settlements

Quantum Health (3/2022-present)

Health care liaison, Authorization documentation, Liaison of PBM and Insurance company, Review and correct medical claims, Scheduling provider appointments, Verification of insurance. Suicidal training, Care management, Benefits verification, Retail pharmacy specialist. Coordination of Benefits, Account specialist.

Education

Northland Highschool, Columbus, Ohio. (2014-2018)

I went to northland high school for all 4 years, I interned for all 4 years working in the office learning how to copy, label, file and the proper office etiquette and procedures.

I completed 3 years of ASL (American Sign Language)

Very well known throughout the school from staff and fellow classmates as being a responsible and efficient student.

Activities

Growing up I was apart or church and public organization of giving back to The City of Columbus. I participated in toy drives, clothing hauls, Soup kitchens and Shelters growing up. I have also volunteered at Hospice homes. Watching neighborhood kids, doing chores for the adults in the neighborhood. As I grew I continued to give services where it was needed the most. All 4 years of my high school career I worked in the office learning clerical work, How to run and supply a professional office that was always fast pace, always lending a staff member a hand. Now as an adult I make it my mission to help people’s lives run a little smoother by giving them the best customer service experience one can offer.

Ja-Neen

Wilson

Phone:

614-***-****

Email:

ad2r8m@r.postjobfree.com

Address

Columbus Ohio. Franklin County

Communication

I am a very motivationally driven woman who works hard and executes the objective for any position that is given to me. My strong suit is my communication skill and being able to learn and retain information in a short period of time, also being able to show I understood what I was being taught correctly.

Leadership

When working for CaliFit10 in 2016 I was shift leader for my youth group. I was an assistant administrator for my youth group if the program which was given to me by the site Manager.

Working for Step-N-Style I was the assistant manager because of the hard work and dedication I showed through the 3 years of working there. I developed relationships with the customers and the staff. Known for getting you exactly what you needed in a timely manner.

Teleperformance: I had the highest testing score in my training class. I worked heard and efficiently to get the problems solved for the customers while still staying an abiding by the client’s policies and terms. Within my 1st two months of being out of nesting I achieved the highest quality control score for a whole month.

References

Personal Reference:

Alayah Cherry 702-***-**** known for 4 years.

Professional Reference:

Mykal Madison 614-***-**** former co-worker

Jeremy Ferguson 313-***-**** Former Co-worker

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