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Technical Support Incident Response

Location:
Houston, TX, 77072
Posted:
January 15, 2024

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Resume:

Amour Zoutounnou

Houston, TX ***** 832-***-**** ad2r15@r.postjobfree.com

Profile

Dedicated and accomplished bilingual Cybersecurity Analyst with a proven track record in enhancing organizational security posture. Over 15 years of experience in implementing robust security measures, conducting assessments, and managing incidents to safeguard critical data. Skilled in developing and enforcing security policies, procedures, and protocols. Adept at providing training to promote a security-conscious culture. Proven success in collaborating with diverse teams and achieving compliance with government standards. Seeking a challenging position to leverage expertise in cybersecurity and contribute to organizational resilience.

Experience

Senior IT Security Manager Benin Immigration Service - Cotonou, Benin

October 2020 - December 2022

·Implemented incident response framework, reducing resolution time by 50% and minimizing financial loss.

·Conducted regular security assessments, mitigating risks by 90%.

·Managed risk and incidents with established reporting and root cause analysis.

·Spearheaded creation and execution of robust security protocols, passing government audits with 100% data integrity.

·Provided training programs to 50 employees, promoting a culture of security awareness.

IT Service Manager Benin Police HQ - Cotonou, Benin January 2017 - October 2020

·Developed and implemented IT policies, improving security and compliance.

·Promoted security awareness, mitigating risks and breaches.

·Integrated new network technologies, increasing productivity to 95%.

·Implemented security policies, protecting assets from unauthorized access.

·Monitored user activities for suspicious behavior and conducted penetration testing.

IT and Communication Adviser MINUSTAH - Port Au Prince, Haiti January 2014 - January 2017

·Led installation of radio communication equipment in 3 maritime bases.

·Provided radiocommunication training for 60 Haitian police officers.

·Contributed to weekly metrics reporting and collection of staff status reports.

·Provided technical support for radio communication systems and performed system audits.

Radiocommunication and IT Technician Benin National Police HQ - Cotonou, Benin

April 2007 - January 2014

·Trained 2000 Benin police officers on cybersecurity awareness and best practices.

·Troubleshooted system and network problems, diagnosing and solving hardware or software faults.

·Provided technical support for incident response related to security systems and networks.

·Managed user authentication and authorization of data access.

Education and Certifications

Bachelor of Science – Computer Science, Information Technology West Africa Catholic University – Cotonou, Benin

COMPTIA SECURITY PLUS

CEH, CERTIFICATE ETHICAL HACKER

ISO 27001 LI

ITIL F V4

Skills & Abilities

·Incident Response

·Security Assessments

·Security Policies and Procedures

·Training and Awareness Programs

·Cloud Security with Azure, Microsoft 365

·Experienced in Endpoint Detection Systems: Antivirus, Microsoft Defender, Intrusion Protector

·Patch and Incident Management

·Risk Management

·Compliance

·Network Security

·Technical Support

·Experienced with Identify and Access Management Solutions

·Security Team Management

·Bilingual – French and English



Contact this candidate