IT Support Engineer

Joy Ashley

*** ******* **. ***. ** ********@*****.***

Hot Springs, AR 71913 501-***-****

EDUCATION

Associate of Applied Science, Network Engineering

August 2001 – May 2004

Ouachita Technical College, Malvern, Arkansas

My studies focused on networking, IT project management, technical planning, network security and business case analyses. I created working prototypes for large WAN networks and desktop applications and created a large IP address scheme for the WAN project. I also completed all the classes necessary to prepare me for my MCSE and I passed the test for MCP.

EXPERIENCE

After graduation I worked as a support engineer in Little Rock Arkansas. My work consisted of assisting local IT departments to troubleshoot issues they were unable to reconcile on their own. I was also able to work for 6 months in Bryant Arkansas with the local IT to build a new network for the fire and police departments. I assisted with a data transfer over a T1 line from the old building to the new one. I setup a dual NIC card on the server for communication between the departments. I also configured the routers and switches for a VLAN and routing connections for all workstations.

Work History

Sam’s Club

October 2022 – September 2023

Merchandiser in the clothing department. Stocked and kept area organized for members.

Doubletree by Hilton

December 2019 – March 2022

I worked in the kitchen preparing food and serving guest in the restaurant.

Kalleo Technology

April 2022 — October 2022

Work from home as Help Desk Technician. Worked with supported companies assisting in password management and troubleshooting software and hardware issues.

Substitute Teacher

August 2018 – December 2019

Instructed classes from Pre-K to High School as needed

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