Customer Service Representative

**** ********** **

Memphis TN *****

901-***-****

**********@*****.***

Samantha Amezquita

SUMMARY

Customer service representative with experience in phone, email, and chat customer service. This also includes experience in sales, claims, tech support, and customer care. Excellent communication skills and problem-solving abilities, consistently delivering exceptional customer service and driving customer satisfaction. Bilingual in English and Spanish. I have a proven track record of meeting and exceeding performance targets and resolving customer issues. Eager to bring my skills and enthusiasm to contribute to a dynamic company.

EXPERIENCE

Relax Nail Spa, Memphis TN — Receptionist

February 2023 - July 2023

My responsibilities included greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, I was highly organized and able to manage clients with grace, even during peak demand. Ultimately, helped boost the reputation of the salon by building friendly, trusting relationships with customers.

EDUCATION

Southwind High School, Memphis TN — High School Diploma

Graduated year of 2023

National Honor Society since 2022

Southwest Tennessee Community College, Memphis Tn - Undergraduate

August 2023 - Present

REFERENCES

Vivian La (Previous Manager) - 626-***-****

Thannah Dang (Previous Manager) - 901-***-****