Information Technology Technical Support

Mir Masih Ahmadi

Woodbridge, VA ***** 571-***-**** **************@*****.***

PROFILE

Information technology professional with 12+ years of experience designing, installing, operating, maintaining, and securing Internet systems, System Administration (Windows servers), and networks.

PROFESSIONAL EXPERIENCE

Wise Global Technology

IT Technician May 2022 – Present

Installing and configured computer, printer, POS and network problems

Installing, maintaining and repairing hardwar & software components of 7 Elevan, McDonald

Minstery of Public Works, Kabul Afghanistan

IT Manager March 2018 – March 2022

Ensured the quality of IT department service and minimized downtime operations.

Installed, configured, and maintained servers and networks (wired and wireless),

Developed innovative network troubleshooting methods to reduce downtime and lower repair costs

Performed scheduled audits and monitored system performance to ensure that everything ran smoothly and securely.

Managed Active Directory (AD), DHCP, Windows Server, VMware, Domain Name System (DNS), and Sharepoint.

Installed and configured computer hardware operating systems and applications.

Performed scheduled audits and monitored system performance to ensure that everything ran smoothly and securely

Resolved system and network problems, and diagnosed and solved hardware or software failure

Researched and designed solutions and executed projects to upgrade network and server infrastructure to Windows 2012 R2 servers and Cisco switches.

Minstery of Public Works, Kabul, Afghanistan

IT Help Desk Officer June 2012-March 2018

Ensured maintenance, configuration, and reliable operation of computer systems, Windows servers, and virtualization.

Assisted in managing the following security applications: BitLocker Administration,.

Led desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment.

Provided documentation and technical specifications to IT staff for implementing new or upgraded IT infrastructure.

Maintained internal infrastructure requirements for all technical components and networks.

Naser Safi Construction Company, Kabul Afghanistan Oct 2011-April 2012

Solved technical problems and provided technical support to staff on hardware and software-related requirements.

Installed and configured computer hardware operating systems and applications.

Monitored and maintained computer systems and networks.

Independent Election Commission, Kabul Afghanistan

IT Assistant May 2010- Dec 2012

Installed and configured computer systems

Solved technical problems and provided technical support to staff on hardware and software-related requirements

Resolved system and network problems

EDUCATION AND CERTIFICATIONS

Maryam University, Kabul, Afghanistan

Bachelor’s degree in Computer Science, 2012

ComptTIA: Network+ Certified

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