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FINALIZE RESUME

¢ CHANGE TEMPLATE =D) deo O =

Highly organized, proactive and punctual with team-oriented mentality.

SKILLS

¢ Supervision and Leadership Team Building

¢ Verbal Communication Calm Under Pressure

e Customer Relations Organizational Skills

¢ Leadership Communication

cleaning sweeping mopping sanitizing organizing Cultural Awareness

preparing following directions

EXPERIENCE

Mr Liberties Souvenirs, Johnny f freeze, September 2002-January 2024

Manhattan, NY

« Answered calls per shift to assist with customer questions and concerns.

¢ Collaborated with cross-functional team to define features and build powerful and easy-to-use

products and customer-facing workflow tools.

Displayed strong telephone etiquette, effectively handling difficult calls.

Worked successfully with diverse group of coworkers to accomplish goals and address issues

related to our products and services.

Assisted with customer requests and answered questions to improve satisfaction.

Approached customers and engaged in conversation through use of effective interpersonal and

people skills.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly

service

Achieved cost-savings by developing functional solutions to problems.

Identified needs of customers promptly and efficiently.

Prioritized and organized tasks to efficiently accomplish service goals

Provided excellent service and attention to customers when face-to-face or through phone

conversations

Completed day-to-day duties accurately and efficiently.

Recognized by management for providing exceptional customer service

EDUCATION AND TRAINING

Autobody Technology, Alfred E Smith, The Bronx, NY June 2007

SAVE & NEXT

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