Richard J. Harris

ad2qv5@r.postjobfree.com

Phone: 469-***-****

SKILLS & CERTIFICATIONS

CCNA – Expired

HP E Series (1 year)

CCNP - Expired

Aruba Wireless (1 year)

Cisco Routers (23 years)

HP Wireless (1 year)

Cisco Switches (21 years)

Cisco Wireless (5 years)

Cisco ASA Firewall (15 years)

SHORETEL VoIP (5 years)

Cisco IDS/IPS (6 years)

VPN (13 years)

Cisco Call Manager Express (2 years)

Certified Brocade layer 4-7 Engineer

Brocade Switch/Routers (1 year)

Certified Brocade layer 4-7 Professional

Coyote Point (5 years)

Cisco ISE (3 year)

Certified HP AIS – Network

Cisco Stealth watch (2 years)

WORK EXPERIENCE

Technology Risk & Cybersecurity – Expert 1

Santander Global Technology and Operations, S.L. Jan 2023 - Present

Ticketing and change management

SLA 7 days. >98% of the SLA.

Firewall Change Management and Administration.

Security Escalations, Firewall Flow reporting and Troubleshooting Using the Firepower Management Console and Tufin Advanced Change Management.

Cisco ISE identity Management and Administration.

Platforms tasks performance

Patch coverage of Operating Systems > 95%.

100% Critical Vulnerabilities of products with defined plan or exception (ZT)

Obsolescence >5% -<10%.

Proposed enhancements to our global tools/appliance in order to improve security and performance: 10 proposals per tower/team

Special projects and support other towers

100% On-premise SIEM migrated to the SaaS SIEM ( with exception of US and Poland for 2024)

Contribute to the success of the DDoS TaskForce

Contribute to the success of the Ransomware TaskForce

Contribute to the success of the ZTA Plan

Contribute to the success of the DLP TaskForce new controls

Onboarding of new entities:

All subsidiaries in scope are onboarded

Sr, Associate, Infrastructure Engineering Apr 2020 – Jan 2023

Santander Consumer USA, Dallas, TX

Responsible for keeping the site operational; provides technical support and maintenance for all Network servers and systems for all Santander sites. This position is an 'on-call' position in an environment that operates on a 24x7 basis (open 24 hours a day, 7 days a week). The incumbent will be expected to be available to work extended hours to accomplish critical tasks essential to the continuance of uninterrupted operations of the department.

Essential Functions:

-Provides the second/Third level of support for all facets of IT; network, VoIP, wireless

-Performs Daily, Weekly, and Monthly Maintenance to ensure system uptime and to be pro-active in finding potential problems.

-Identifies incidents and resolutions for site issues. Escalates to outside vendor when applicable. Works closely with the vendor throughout all incidents or problem tickets.

-Troubleshoots Network hardware and solutions including but not limited to Cisco Switches, VPN’s ASA/Firepower Firewall’s, and load balancers.

-Serves as the primary IT point of contact for the Site Director relative to site IT need, plans, issues, etc.

Support/Maintenance:

- Provides 2nd & 3rd level support for and maintain all infrastructure, participating in an on-call schedule that includes business and after-hours support.

-Designs, documents, configures, and installs new technology into Santander environment.

-24x7x365 availability to support end users on an as needed basis

Sr Technical Consultant May 2019 – Jan 2020

Volt/Contract, Richardson, TX

Managing Cloud network infrastructure using AWS, SilverPeak, 85 Site to Site VPN Tunnels with Cisco ISR Routers in H/A mode using Virtual Routing and Forwarding with TRUNKING, static routing, dynamic routing protocols using EIGRP and BGP. Managing Cisco Nexus switching technologies with 7K, 5K and 2K with fex connections. Management of network with SNMP, SYSLOG, and NETFLOW with Opmanager and kiwi syslog. Configuring and management of Cisco FirePower firewalls with VPN and multi-context mode with over 85 contexts and tenant network rule base’s.

System Engineer Aug 2018 - May 2019

Southwest Airlines/Contract, Dallas, TX

Conducted Cisco RMA replacements on 18 - ASA 5516 firewalls running in active/standby mode. Reconfigured and enabled SNMP access to over 280 firewalls using syslog alerts, SNMP monitoring with SNMP Traps configured for Cisco Prime. Completed software updates on ASA Firewall/ Firepower with various configurations modes, i.e. active/standby, active/active with context configurations and ASA firewall clusters. Racked and stacked three Palo Alto firewalls while setting up basic management access for testing in line with current enterprise network firewalls. Conducted break-fix for all current firewalls in enterprise with incident management. ITIL change management procedures was used during all events.

High availability was maintained during change windows with current SLA’s on device and applications for enterprise environment.

Network Design Sr. Advisor April 2013 – April 2018

Dell Services/NTTDATA Services, Plano, TX

Supported of Major Health Care network consisting of multiple Transparent LAN networks, MPLS, Metro Ethernet, DS3’s and T1’s connections to all the various Hospitals, Clinics consisting of over 250 locations and 8 Large Hospitals. Designed and deployed virtual switching technology using Cisco Catalyst 6500 VSS Technologies connecting to the MPLS HUB network. Created network documentation using Visio, while monitoring the Enterprise network with; SNMP, NETMRI and Network Topology Mapper. Designed and deployed active/standby firewalls using private VLANS for Identity and Access Management.

Conducted network performance audits to aid in updating network documentation to streamline new network designs. Identified best practices, created a network process flow to enable a summary overview for big picture and faster transitions for personal supporting the network infrastructure. Equipment analyzed during project consisted of redundant ASA Firewalls, redundant F5 Load Balancers, and redundant Catalyst 6509-E switch/routers using Security Contexts, VLAN tagging, Virtual Routing and Forwarding to split physical networks links to enable isolation of network traffic flows.

Provided 24 hour On-call support on a weekly basis.

Network Consultant June 2012 - March 2013

Traversa Solutions, Richardson, TX

Conducted Network and Network Wireless Surveys used to analyze client networks for best practice solutions for identifying infrastructure issues in sub optimal routing, spanning-tree configurations on enterprise networks. Prepared best practice documents used for step-by-step procedures to resolve current issues with advanced and basic network designs. Prepared design documents for the configuration staging used to aid in timely recovery of fault isolation while creating processes to ensure effective and timely support on network routers, switches, wireless controllers, and firewalls for various Client locations.

Sr. Network Engineer March 2007 - June 2012

Capital Institutional Services, Inc, Dallas, TX

Primary Responsible for all Support, Configuration, and Design of the Network with a Dual Core Non-Stop-Forwarding Design at the Co-location Facility where all network connections connected to the Disaster Recovery location and Business Continuity. Utilizing Ethernet, Fast-Ethernet, Gigabit-Ethernet, Ten-Gigabit, MPLS, E-Mesh, Dark Fiber, Portfast, Backbonefast, Uplinkfast, Rapid-Spanning-tree, Cisco Port Security, Cisco Inverse Arp inspection, IEEE 802.1s, IEEE 802.1Q, ISL, IGMP, CGMP, HSRP, GLBP, TCP/IP, OSPF, EIGRP, BGP, T1/PRI, Two-Point Automatic Ring down Circuit, IMA/ATM, DS3’s, connections on Cisco Catalyst 2960 POE, 2960G, 3560G, 3750E, 4948-10Ge, 6504E Series Switches, Cisco 1800, 2800, 3725, 3745 Series Routers, Cisco ASA 5510, ASA 5520, Cisco Network Intrusion Prevention/Detection System inline and bypass mode, LAN-to-LAN VPN tunnels, GRE/IPSEC VPN Tunnels, Network Monitoring with SOLARWINDS Orion, Cisco NETFLOW, MPLS for site to site VPN, and Cisco ASA 5510 SSL/VPN used for remote network access. Adds, moves, and changes for Two-Point Automatic Ring down Circuits connections using the SHORETEL system with Channel-Banks. The Analog Loop start Trunk Groups are mapped to the Bridged Call Appearances, and then to Buttons on the SHORETEL 24 button boxes providing Ring down compatibility.

Sr. Network Analyst March 2002 - March 2007

Walco Intl Inc, Grapevine, TX

Responsible for all Network Design, Support, and Administration for 800 users, Using Ethernet, Fast-Ethernet, Gigabit-Ethernet, Frame-Relay, Spanning-Tree,, Portfast, Backbonefast, Uplinkfast, IGMP, CGMP, HSRP, TCP/IP, OSPF, EIGRP, Appletalk, connections on Cisco Catalyst 2950, 3550, 3750 and 4006 Series Switches, Cisco 1600, 1700, 2600, 3600, 3725 Series Routers, Cisco PIX 515e, Cisco Network Intrusion Detection, Cisco Works 6.0, Ether-Peek, Site to Site VPN tunnels, GRE/IPSEC VPN Tunnels, IP schemes, Network Monitoring with PRTG, Cisco Works 2000, Cisco 1751 router for site to site VPN, and Cisco CVPN 3030/Nortel Networks Captivity 1600 VPN Switch used for remote network access.

Network Engineer September 2000 - October 2001

GTE/Verizon, Grapevine TX

Central Office Advanced Management Network - Technical Lead, Administration, Designed, Installation, Database Development, Support of test Network using the IEEE 802.11 Wireless Production Network for Unit under test. Application Development for Micro Code Scripting for Configuration Management of configuration for, Network Layer two using, VLAN'S, T1, Dedicated Leased Lines, ASYNC, Sync, Ethernet, Fast-Ethernet, ISL, PPP, IEEE 802.1Q, IEEE 802.1D, IEEE 802.11 DSSS, HDLC, and Dial-up. Network layer three TCP/IP, Routing Protocols OSPF, OSPF ODR, EIGRP, BGP4, RIP, HSRP. Configured and tested 10 Catalyst 6509, 565 Cisco 3600 Routers, 1000 T1 lines, over 2000 Ethernet, 1000 Dial-up, 8800 ASYNC lines, 1500 Serial lines, 550 Cisco 2924 XL Switches, 3 Cisco 2500 routers, 550 modems V.34, 550 DSU CSU, 550 Spectra shelves.

Network Engineer July 1999 - September 2000

Software Spectrum, Garland TX

Project Management, proactively monitor and manage network health and performance using various diagnostic tools and troubleshooting techniques. Interface and coordinate managed network service activities with telecommunication providers. Perform network maintenance and upgrades as required. Responsible for Supporting, Configuration, IP Addressing, SLA Requirements, network upgrades, information systems planning, Network Redesign, Traffic analysis using Sniffer Pro, and RMON. Providing Support of the extranet, Intranet, Internet, DMZ for 64 WAN links. Design and installation of Video teleconferencing network for high level meetings. Layer two using 26 VLAN'S, ISDN, Frame Relay (T1/HSSI), ATM, Gigabit-Ethernet, Fast-Ethernet, FDDI, Ethernet, and Token Ring. Layer three using TCP/IP, IPX/SPX, AppleTalk, Ether talk routing protocols RIP1, RIP2, OSPF, EIGRP, HSRP and VRRP (SMNP, DNS, X400, SMTP, DHCP, BOOTP, and NWLINK, Nat, and VPN). Designed and re-addressed Network Segments for ISP changeover.

Sr. Computer Analyst October 1998 - July 1999

Techsystems/CSC, Irving, TX

Responsible duties included the network performance of problem resolution, relocation projects and activities related Y2K upgrades and de-installation of non-Y2K products. TCP/IP utilities, cabling requirements, remote Network Access for tier II Network support 650 trouble calls and 280 Y2K updates to date, Ranging from network troubleshooting in support of a 20,000 node network.

Network Engineer/Systems Engineer October 1990 - September 1998

Department of the Navy, Various Locations

Responsible for administration, configuration, and documentation of technical products for Cisco routers, NT servers, HP/UX servers, computers systems, Supervisor for 15 network support personnel in Support of Operational Staff. Responsible for design, Installation and support of Multi-protocol (TCP/IP, and IPX) Network using Satellite uplink/downlink Channels, IDR, RF, Wireless, FDDI, token ring, standard, fast, Gigabit Ethernet designs. Implemented super-netting (Classless Inter-domain Routing) for the classified network that combined three works into one larger more manageable Network. Configured MS-Exchange Server for Secure Mail Guard to send and receive e-mail between the classified and unclassified networks (Mail-Routing, SMTP, POP3, Simple MAPI, Full MAPI, IMAP4, X400, and x509). Designed, built, and installed over 65 networks from the network backbone to the network segments to hubs or switches.

Tactical Systems Network Using Meteor Burst Communications

TDM/FDM Multiplexes

High frequency transmitters and receivers

Radio Wave Propagation

Satellite Communications systems techniques and technology

Security of Cryptographic Systems

Navy NEC IT-2735 graduate - Information Systems Administrator - Local Area Networks (LAN) and Metropolitan Area Networks (MAN), with focus on system administration. Prepares technical personnel to administer commercial network operating systems within the functional areas of configuration, system, and performance management. Manage/maintain internal site networks to include but not limited to MS Exchange, NetWare, Novell, UNIX, and Windows NT. Conduct first level network software and hardware corrective actions

Navy NEC RM-2359 graduate - ASW Tactical Support Communications Operator

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