KYNDALL HARDAWAY

Columbus, GA 706-***-**** ad2qv0@r.postjobfree.com

OBJECTIVE

To exceed in any customer service representative position that becomes available and utilized experience and communication skills to handle easy and difficult customer complaints. Very familiar with conflict resolution, software, and possess a positive attitude. Customer service for 4+ years, always meeting and exceeding expectations and goals.

EXPERIENCE

Chuck E. Cheese

Senior Assistant Manager January 2021 – October 2023

Delegated daily tasks to team members to optimize group productivity.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit

Prepared reports for management of equipment failures and breakdowns..

Assisted in continuous development of effective store associates to achieve desired sales and results.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Coached and developed store associates through formal and informal interactions.

CSR- State-farm August 2020- September 2021

Asked probing questions and offered solutions to resolve customer inquiries.

Ensured all internal processes are followed as well as remaining HIPPA compliant.

Attended training and educational seminars to enhance knowledge and credentials.

Handled 90+ calls daily, with duties including retrieving customer data, and canceling services.

Jason’s Deli

Customer Service Cashier March 2019- July 2020

Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.

Followed company safety standards for food quality and sanitation procedures.

Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Worked with teammates and openly invited coaching from management team.

Answered customer questions about food preparation, responding to ingredient and allergen concerns.

EDUCATION

Jordan Vocational High School- 2020

Certified Phlebotomist- 2022

KEY SKILLS

Administrative

Communication

Problem Solving

Time Management

Microsoft Office

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