Ricardo Novoa

**** ********* ** #***-***, Plano, Texas 75025

972-***-**** • ad2qsc@r.postjobfree.com • LinkedIn.com/in/ricardo-novoa-5980431b SUMMARY

Experienced IT Professional with extensive contributions in all phases of analysis, development and deployment as Software Developer, Systems Engineer and Database Administrator at Fortune 500 companies. Proven success in lead, technical and functional projects for conversions, implementations and operations of strategic systems with enterprise hardware, software and communications for tablets, rf-guns, scanners, ivrs, sorters, vios, sans and computers (micro, server, midrange and mainframe). Core strengths in:

• Object oriented Design and Programming

• Data Modeling and Database Programming

• Cross-function API and Communication

• Supervised support, contractors and vendors

• Worked independently and as a team member

• Bilingual communications in English / Spanish

SKILLS

Business/Industries:Banking, Mortgages, Retail, Distribution, Warehouse, Healthcare, Marketing, Utilities Business Tools: IBM Cognos BI/Analytics; Google Workspace/Gsuite; Microsoft Office365, SharePoint Operations Support: Data/Call Centers, EFT/ACH/IVR, DbCr Card Acquisitions, Item/Check/Image Process Operations Network:ERP: SAP/JDE, EDI, eComm, Wholesale/Retail, WAN/LAN, Web, TCP/IP, Citrix Back-End Apps: IBMi CLP/CLLE, RPG400/ILE, DDS, SDA, PDM/400, OCL, RPG2 Front-End Apps: Microsoft Visual C/C++, C#.NET, VBScript, WinScript, PowerShell, SSH, KSH, BASH Web Analytics: SEO, SEM, OMS, CMS, CRM, Bulk-SMS, Mass-emails, eCommerce, Web Design: PHP, LAMP, OpenSource, JavaScript, HTML, CSS, CMS: WordPress, RWD, Adobe Ps Web Admin: Domains, Shared Hosting, Cloud Storage, cPanel, phpMyAdm, HTTP, FTP, SFTP, GPG Databases: IBMi DB2/400, SQL, Query; Microsoft SQL, Access; Oracle MySQL; Borland Paradox OS Systems: Microsoft Windows NT/2K Server; IBMi OS400, AIX, S36, OS2/Citrix; Unix; Linux Communications: IBM AccessClient/400, SNA/SDLC, Bisync BSC3780, Twinax5250, TelNet5250, TruLynx Connectivity: Ethernet RJ45, Token-ring, Twisted-pair (UTP/STP), Twinax, Coaxial, RadioFrequency EXPERIENCE

IT Technical Support Analyst (City of Fort Worth - Water Department - Information Technology) INSIGHT GLOBAL LLC (Contract) - Fort Worth, Texas 2023.02 - 2023.03 Supported and maintained Utility Billing System applications in NaviLine, HTML5 IBMi/AS400 from CentralSquare Government software. Performed procedures for reporting, transferring and extracting data using Query or SQL in DB2 for IBM iSeries (IBM Power9 V7R4 system with multiple partitions). Project Manager (Ellard Management Group - Application Development) PREMIER BREAKDOWN SOLUTIONS LLC (Contract) - Irving, Texas 2023.01 Evaluated Project to build your own system for Truck Repair Service with work orders including integration to CRM, credit card processing, invoicing, client database, vendor directory, parts inventory, emails, and texting. Application Systems Specialist (City of McKinney - Information Technology) GTS TECHNOLOGY SOLUTIONS (Contract) - McKinney, Texas 2022.04 - 2022.08 Administered and provided operational support to public sector CentralSquare Government software NaviLine, HTML5 IBMi/AS400 applications in Finance, HR, Community, Utility Services, GMBA, and DMS. Refreshed NaviLine Test environment from Production for users training. Improve and document technical processes around application support. Maintain application backups (Flash Copy on IBM StorWize V5000 storage and Ricardo Novoa Page 2

BRMS with IBM TS3200 Tape Library), plan for system availability (MIMIX), and troubleshoot and repair problems (IBM Power9 server).

Application Support Engineer (Independent Financial Group - IT Operations) MANPOWER GROUP - EXPERIS IT (Contract) - McKinney, Texas 2021.11 - 2022.02 Supported JackHenry Banking software including jXperience, jXchange, Synergy and Enterprise Workflow. Continued implementation for IBM Cognos conversion 10 to 11 as system admin for users, reports, packages and data sources. Completed projects and assignments for IBM Cognos 11 update (applied Java fix to Log4j vulnerability after snapshot server backup), EWF (Explorer Plug-in and Address Change Plugin), MOVEit

(Snowflake-Azure verification and FHLB Daily Rates Bloomberg to Azure Blob) and Synergy (Deconversion files validation and User/Group reports restrictions). Programmer Analyst

JACK HENRY & ASSOCIATES INC - Allen, Texas 2020.07 - 2021.11 Supported Credit Union software Episys in AIX (Linux / Unix) Servers including troubleshooting and assisting customers as system administrator. Customized PL/1 programs for testing, debugging, and deploying fixes. Senior Specialist Software Development (Tenet Healthcare - Data Analytics) NTT DATA SERVICES LLC - Plano, Texas 2018.06 - 2020.02 Analyzed business requirements, processes, data and systems to determine appropriate solutions providing support to Patient Billing Accounts Receivable application. Handled and solved Incidents, Problems, Requests and Change Management processes. Designed, coded, validated and documented software according to systems standards, policies, procedures, security and compliance requirements (HIPAA, SOX, internal audit). Senior Consultant (Fossil Group - IT Operations and Infrastructure) INFOSYS LTD - Plano, Texas 2015.08 - 2018.06

Advised as IT Operations Lead for Infrastructure, 24x7 Monitoring and OS400 / AIX / Windows platforms creating requirement specifications based on architecture, design and implementation. Managed administration for IBMi AS400 / iSeries midrange, Manhattan WMS PkMS warehouse system and UC4 SAP job scheduling. Coordinated, planned and supervised database maintenance, operating system upgrades, application changes and disaster recoveries. Conducted proof of concepts (POCs) and implemented design into production server. Technical Administrator FOSSIL GROUP INC - Richardson, Texas 2010.12 - 2015.08 Technical Administrator (Contract) FOSSIL GROUP INC - Richardson, Texas 2007.11, 2010.10 - 2010.11 Database Administrator DATA DELIVERY SERVICES INC - Plano, Texas 2007.12 - 2009.02 Consultant / Marketer / Investor NOVOA MARKETING - Plano, Texas 2004.02 - 2010.09 Software/Systems Engineer JACK HENRY & ASSOCIATES INC - Allen, Texas 1999.02 - 2004.02 Programmer Analyst DAISYTEK INTERNATIONAL INC - Plano, Texas 1998.07 - 1999.02 Programmer/Analyst BLOCKBUSTER (VIACOM) - McKinney, Texas 1997.01 - 1998.07 Systems Engineer PEERLESS GROUP INC - Richardson, Texas 1992.06 - 1996.12 Programmer (Contract) OPTIMUM RE INSURANCE CO - Irving, Texas 1990.12 - 1992.04 Programmer/Analyst OPTIMUM RE INSURANCE CO - Irving, Texas 1989.05 - 1990.10 EDUCATION

BS, Industrial Engineering Georgia Institute of Technology - Atlanta, Georgia 1982.06 Software Development-MCSD Southern Methodist University - Plano, Texas 2004.05 - 2005.04 Systems Engineering-MCSE Southern Methodist University - Plano, Texas 1999.03 - 2000.02