Customer Service Front Desk
Resume:
Kristal L White
**** ****** ***** *******, ** ***62
ad2qmj@r.postjobfree.com 713-***-****
Accomplished and results-oriented customer service professional with 10+ years of demonstrated expertise in participating in service operations and business initiatives to achieve organizational goals. Comprehensive and in-depth experience in client-focused positions with the determination to deliver world-class service. Exceptional problem solver and decision maker with diverse experience in team leadership and in troubleshooting issues.
Professional Experience
Grand Manor/Real Manage Houston, TX
Concierge July 01, 2023 – July 24, 2023
Received, organized, and informed residents of their delivery. Secured packages and delivered them at a time that is convenient for them.
Worked efficiently with no supervision during shift. Managed front desk operations and work with staff.
Handled residents, guests of residents, and Contractors, Reviewed Certificate of Liability of contractors.
Streamlined sign-in and sign-out procedures, while maintaining incoming phone calls, packages and residents’ concerns and needs. Was passionate about delivering exceptional problem-solving skills quickly identifying and resolving issues, resulting in improved resident experiences.
Maintained security cameras and rebooted system security to ensure operational efficiency and security.
Partnered with housekeeping, maintenance valet, robotic departments to ensure prompt issues resolution.
Specialized in providing excellent, professional, friendly, vibrant, and engaging customer service to residents, tenants, visitors, and callers, directing them respectively, cordially, and appropriately.
Moarefi Management Solutions (MMS) Houston, TX
Concierge July 2021 – June 2023
Received, organized, and informed residents of their delivery. Secured packages and delivered them at a time that is convenient for them.
Worked efficiently with no supervision during shift. Managed front desk operations and work with staff.
Handled residents, guests of residents, and Contractors, Reviewed Certificate of Liability of contractors.
Streamlined sign-in and sign-out procedures, while maintaining incoming phone calls, packages and residents’ concerns and needs. Was passionate about delivering exceptional problem-solving skills quickly identifying and resolving issues, resulting in improved resident experiences.
Maintained security cameras and rebooted system security to ensure operational efficiency and security.
Partnered with housekeeping, maintenance valet, robotic departments to ensure prompt issues resolution.
Specialized in providing excellent, professional, friendly, vibrant, and engaging customer service to residents, tenants, visitors, and callers, directing them respectively, cordially, and appropriately.
Moarefi Management Solutions (MMS) Houston, TX
Head of Housekeeping May 2015 – July 2021
Managed cleaning crew for the needs of a thirty story luxury condominium.
Maintained inventory of cleaning supplies and equipment.
Scheduling the availability of employees.
Dedicated to exceptional standards of performance and quality.
ERMC Pearland, TX
Maintenance Coordinator May 2015 – June 2016
Led in organizing and maintaining the appearance of Pearland Town Center Mall. Applied excellent communication skills, effectively liaising with residents and team members on Mall rules and regulations.
Dillard’s Pearland, TX
Retail Associate June 2014 – April 2015
Processed cash transactions while persuasively presenting products and executing sales of ladies shoes.
Duties included: handling complaints, maintaining inventory, and providing customer service solutions.
Organized and implemented departmental visual effects as well as price adjustments to merchandise.
FedEx Houston, TX
Package Handler October 2014 – January 2015
Assigned to warehouse duties to expedite package processing with speed and accuracy. Led in physical loading, unloading and/or sorting of packages of varying sizes and weights by hand as well as lifting.
Established productive working relationships by regularly attending company safety meetings.
JCPenney's Pearland, TX
Retail Associate November 2012 – June 2014
Responded to customers' questions. Assisted customers by escorting them to racks and counters.
Was flexible in performing functions and carrying out multiple tasks simultaneously. Remained attentive to customers and online orders. Took initiative without supervision while working within a team.
Education
Coronado High School
References
Barbara Caracciolo
1033 West Brompton
Pearland, TX
Jennifer Fulkerson
5134 West Bellfort Avenue
Houston, TX
Houshyar Moarefi --
Moarefi Management Solutions
2 Riverway Drive – Suite 1075
Houston, TX 77056
Sam Gerald – ERMC
Pearland Town Center Mall
1200 Broadway Street
Pearland, TX
Charlotte – Dillard’s
11200 Broadway Suite 50
Pearland, TX
Lewis Hollins – JC Penney
3500 Smith Ranch Road (The Crossing)
Pearland, TX
John – FedEx
6905 E. Orem Drive
Houston, TX
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