Melissa J. Arvelo

954-***-**** ad2qlt@r.postjobfree.com Fort Lauderdale, FL

A Strategic Leader Focused On Increasing Efficiency, Productivity & Profitability Delivering Focused Management & Leadership That Grows The Bottom Line An accomplished professional with the ability to build team and client rapport, process-orientated, focused on revenue & profitability. Proficient in English, Spanish and Basic Portuguese. Areas of Expertise Include:

Customer Service Leadership Sales Strategy Staffing & Recruitment Scheduling Execution Benchmarking Conflict Resolution Revenue Generation Operations Forecasting Work Experience

Banfield Pet Hospital

Assistant Manager August, 2014 to Present

• Focused on team development, customer satisfaction and increased revenues

• Act as a center of coordination for communicating, and representing the status of the teams’ work to the organization.

• Responsible for the supervision of location staff including: delegating, coaching, monitoring performance, and ensuring corporate compliance

• Review profit and loss statements, adjustments, and variance reports Bed Bath & Beyond

Assistant Manager June, 2012 - July, 2014

• Train and develop associate skills in merchandising, pricing, shelving standards, sales and customer service

• Establish and monitor goals for employees and ensure all operational protocols and compliance are met.

• Improve branch operations by analyzing and solving complex problems. Charming Charlie

Lead Retail Sales Associate June, 2011 - May, 2012

• Engage customer throughout the selection process

• Ensuring customers expectations are not only met, but always exceeded

• Upselling customers, providing an enhanced shopping experience Additional Experience

Assistant Manager– 21 Concessions

Team Leader – Elite Bartending South Florida

Education

FAU Bachelor’s Degree - Architecture

Broward College Associate’s Degree - Associate of Art Additional Skills

Microsoft Suite Master (Word, Excel, PowerPoint, Access)