Customer Service Supply Chain

NICHOLAS MURPHY

804-***-**** *****************@*****.*** https://www.linkedin.com/in/nicholas-murphy-0468671a3/ Chesterfield, Virginia

SUMMARY

Self-motivated recent business management graduate with a comprehensive understanding of strategic planning, organizational development, and effective team leadership. Proven ability to analyze complex business challenges, devise innovative solutions, and implement them for measurable results. Eager to apply my skills and knowledge to contribute my skills to drive achievement of company goals. EXPERIENCE

Logistics Delivery Associate

Thomas Logistix Enterprise, Richmond, VA 02/2020 - 07/2021 Data and Procedure Analysis: Conducted internal operational logistics and delivery analytics for package deliveries, staffing and volume projections.

Trainer: Onboarded and led procedural new hire training. Logistics Management: Collaborated with cross-functional teams to analyze supply chain delivery processes, identify bottlenecks, and implement innovative solutions.

Sales Manager

Seventh Letter Wellness, Midlothian, VA 05/2018 - 02/2020 Customer Education: Guided customers by detailing all product benefits and uses with a personalized methodology. Sales Management: Create and manage project timelines and milestones to ensure sales initiatives stay on track. Business Development: Direct involvement with owner regarding marketing, branding and strategic business approaches. Customer Service Representative

Lowes, Chesterfield, VA 12/2017 - 09/2018

Exemplary Customer Service: Provided top-notch customer assistance by actively engaging with customers, addressing inquiries, and offering expert advice on products, resulting in high customer satisfaction. Efficient Problem Resolution: Demonstrated strong problem-solving skills by swiftly addressing and resolving customer issues. Team Player: Collaborated seamlessly by assuming roles in multiple departments as requested by management due to recognition of my leadership acumen.

Boat Dock Manager

Pocohontas State Park, Chesterfield, VA 03/2017 - 01/2018 Customer Service: Implemented customer-centric initiatives, such as streamlined boat launch procedures and improved signage and more efficient customer experience.

Inventory Project Management: Proactively tracked inventory levels of dock equipment and supplies to ensure smooth business operations. Front House Staff Management

Q Barbeque, Midlothian, VA 03/2013 - 01/2017

Guest Experience: Delivered warm and welcoming atmosphere to patrons through attentive and stellar customer interactions. Order Management: Skillfully managed guest orders and collaborated with management to suggest way to enhance customer satisfaction and experience.

AWARDS

Virginia Tech University

Honors College Acceptance Offer (1 of 1798)

EDUCATION

Bachelor of Business Administration -

Business Management (Deans List)

Radford University, Radford, VA

08/2021 - 08/2023

Associates of Applied Science -

Business (Deans List)

John Tyler Community College, Midlothian,

VA

08/2017 - 05/2019

SKILLS

Leadership Teamwork Management

Critical Thinker Problem Solver

Project Management Research

Communication Skills Data Analysis

Budgeting Customer Service SQL

Business Strategy Routing Logistics

Technology Transportation

Multitasking Sales Supply Chain

Time Management MS Office Excel

PowerPoint KPI

ACHIEVEMENTS AND PASSIONS

Competitive Disc Golfer

2021 - Current

High School Athlete

Football, Volleyball and Tennis

ECPI University - Dual Enrollment

Completed College Courses in High School

Criminal Justice and Homeland Security

E q

e

•

•

•

•

•

•

•

•

•

•

•

•

•

Contact this candidate