Office Assistant Customer Service

Anita Harrison

312-***-**** ************@*****.***

Professional Profile:

Medical Office Assistant Certificate

Over 4 years’ experience in medical front office

Insurance verifications, authorizations, and referrals

Proven general office/clerical support

Strong background in all aspects of customer service

Well organized and efficient

Possess ability to prioritize tasks to meet deadlines

Experience:

Kuzco Lighting NV, Las Vegas 08/2022 -12/2023

Order Processor/Customer

Confirm and Process orders for the entire eastern region via email

Pinpoint Temp Services/Kuzco Lighting NV, Las Vegas 05/2022 - 08/2022

Shipping Clerk

Weighing, processing, inputting information in system (Fed-Ex, UPS, etc...) labelling, placing on correct pallet and placing on the right truck to be shipped out.

Pinpoint Temp Services/Creative Electronics & Software NV, Las Vegas 08/2021 - 04/2022

Warehouse Associate

Received and shipped all mail and packages Deliver all packages to storeroom Emails Scans

Healthy Minds Las Vegas, NV 03/2021-08/2021

Office Assistant

Greet clients

Answer Calls

Schedule appointments

Set up zoom meetings

Scanning/emailing/faxing

Silver Ridge Healthcare Center Las Vegas, NV 05/2020 – 02//2021

Receptionist/Accounts Payable

Answer/transfer calls

Sort and distribute mail and packages (certified mail, FedEx, etc.)

Order supplies

Process checks request/reconciliation tickets for payments

Medicaid applications

Screener (covid-19)

Workways Employment Agency/ Mechanics Bank (Temp) Henderson, NV 12/2018 – 07/2019

Receptionist

Greeted employees and visitors

Answered phones and transferred calls

Buzzed door

Received, sorted, and delivered all mail

Picked up, sorted and postage all outgoing mail

Pulled, prepped, and inventoried contracts

Stuffed envelopes

Legacy Health and Wellness Las Vegas, NV 04/2018 – 08/2018

Administrative Assistant

Greeted patients and visitors

Answered phones and transferred calls

Checked patients in/out

Performed insurance verifications and referrals

Scheduled appointments

Assisted HR

Mosaic of Lakeshore Chicago, IL 08/2016 – 12/2017

Receptionist

Greeted residents, staff, and visitors

Answered phones and transferred calls

Made copies

Applied postage to outgoing mail

Illinois Eye Institute Chicago, IL 10/2012 – 09/2015

Medical Receptionist

Registered patients

Checked patients in and out

Insurance verification’s/authorizations

Scheduled appointments

Ordered contacts/low vision devices

Handled incoming/outgoing calls

Software: NexGen; Compulink

Help At Home, INC. Chicago, IL 03/ 2011- 09/2012

Homemaker/Companion

Assist with daily grooming/activities

Assist with medications

Accompany them on doctors’ visits

Prepare meals

Resurrection Healthcare Chicago, IL 10/2007 – 07/2010

Patient Registrar/Admitting Clerk

Filled paperwork

Collected co-pay/self-pay payments

Set up/updated patient charts of current and new patients

Insurance verifications/authorizations

EDUCATION:

College of Office Technology Chicago, IL 05/2006

Certification: Microcomputer Business

Computers & technology

English/Mathematical Fundamentals

Basic Typing/Keyboarding

Microcomputer Applications

College of Office Technology Chicago, IL 09/2004

Certification: Medical Office Assistant

Medical Terminology I & II

Anatomy & physiology

Insurance Billing/ICD-9 CPT Coding

Medical Manager (Computerized Patient Database)

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