Data Entry Customer Service
Resume:
MICALIA MCKENZIE
Tampa, FL *****
***********@*****.***
EDUCATION
University of South Florida Tampa, Florida - B.S., Degree in Health Science
JUNE 2016 - PRESENT
EXPERIENCE
Medical Delivery Services, Tampa, FL Supervisor and Lead Dispatcher
SEPTEMBER 2018 - PRESENT
Work as a lead dispatcher data entry clerk and a customer service representative at a medical delivery courier company.
Dispatched drivers in a number of different regions in a 24/7 company, while updating databases and ensuring deliveries in a timely manner.
Assisted in customer service by keeping customers updated on the status of their deliveries.
Dispatching duties included but were not limited to: finding coverage for on demand jobs, keeping in constant contact with drivers about ETAs, receiving PODS, updating client portals and data entry.
Gained TSA/STA permissions in order to tender packages onto airlines.
Assisted with in office duties such as training of new CSR/Dispatchers and training of protocol for new drivers in the Tampa region.
Versed in taking high volume inbound and outbound calls, working with multiple programs, experienced with usage of dual monitors, and usage of verbal and written communication skills.
Mental Health Law and Policy (USF) Tampa, Florida - Student Assistant
JUNE 2017 - JULY 2018
Worked in the Baker Act Reporting Center; conducted physical processing of mail.
Assisted in data entry, mail sorting, shredding and scanning of documents
Identified missing data and information needed for databases and project outcomes.
Operated multiple Microsoft applications; Word, Excel, PowerPoint
SKILLS
HIPAA and IRB Certified
Microsoft Office Certified( skillful with Words, Outlook, Excel)
EKG and CPR Certified
TSA/STA Certified
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