Billing Representative Accounts Receivable
Resume:
Lakeisha Bailey
Newark DE, ***** 267-***-**** ***********@*****.***
Highly dedicated and detail-oriented professional with 7 years of exceptional experience as a Billing Representative, proficient in medical billing, payment collection, reconciliation, records review, and healthcare administration. Possesses extensive knowledge of dental terminology and excels in preparing and submitting clean claims to insurance companies, with a strong commitment to conducting thorough follow-ups.
Work Experience
Billing Representative Wild Smiles Dentistry for Kids – Christiana, DE 01/2023- Current
Managed accurate posting of payments to accounts based on explanation of benefits (EOBs) and contracted payer rates.
Reconciled payments in the system to explanation of benefits and bank deposits, ensuring precision and reliability.
Identified overpayments to accounts and efficiently processed notification letters to payers.
Skillfully flagged and notated EOBs to promptly identify denials or follow-up requirements.
Researched and resolved customer accounts receivable issues and inquiries, providing invaluable support to the billing department and AR Representatives.
Investigated claims with denials, incorrect payments, and unpaid balances, taking appropriate actions to ensure proper claims adjudication.
Cultivated a cooperative and courteous approach in all interactions with patients, co-workers, and management.
Demonstrated a comprehensive understanding of various payer rules and policies, consistently applying them to job responsibilities.
Produced and dispatched patient statements with utmost accuracy and timeliness.
Effectively contacted patients and insurance companies as needed, expertly securing payment on outstanding balances.
Billing Representative Spark Dental Management - West Chester, PA 10/2021-12/2022
Managed accurate posting of payments to accounts based on explanation of benefits (EOBs) and contracted payer rates.
Reconciled payments in the system to explanation of benefits and bank deposits, ensuring precision and reliability.
Identified overpayments to accounts and efficiently processed notification letters to payers.
Skillfully flagged and notated EOBs to promptly identify denials or follow-up requirements.
Researched and resolved customer accounts receivable issues and inquiries, providing invaluable support to the billing department and AR Representatives.
Investigated claims with denials, incorrect payments, and unpaid balances, taking appropriate actions to ensure proper claims adjudication.
Cultivated a cooperative and courteous approach in all interactions with patients, co-workers, and management.
Demonstrated a comprehensive understanding of various payer rules and policies, consistently applying them to job responsibilities.
Produced and dispatched patient statements with utmost accuracy and timeliness.
Effectively contacted patients and insurance companies as needed, expertly securing payment on outstanding balances.
Billing Representative Pennsylvania Dental Group - Philadelphia, PA 3/2020-9/2021
Orchestrated the seamless arrangement of treatment plans, diligently confirming appointments and conducting thorough insurance verifications.
Maintained comprehensive patient accounts, accurately recording billing details, registration processes, and insurance information in the system.
Provided courteous and patient-focused customer service, exhibiting the highest levels of professionalism in addressing inquiries and requests.
Cultivated a positive and welcoming environment for patients, consistently delivering exceptional patient care.
Managed accurate posting of payments to accounts based on explanation of benefits (EOBs) and contracted payer rates.
Reconciled payments in the system to explanation of benefits and bank deposits, ensuring precision and reliability.
Identified overpayments to accounts and efficiently processed notification letters to payers.
Skillfully flagged and notated EOBs to promptly identify denials or follow-up requirements.
Dental Receptionist HNR Dental - Philadelphia, PA 2/2016-12/2020
Skillfully managed the front desk, showcasing exemplary organizational, interpersonal, customer service, and conflict resolution skills.
Maintained precise patients' charts and offered expert guidance to patients both on the phone and in person.
Efficiently handled various clerical and secretarial tasks, optimizing office operations.
Dental Receptionist Oasis Dental - Bala-Cynwyd, PA 2/2015-2/2017
Coordinated treatment plans, confirmed appointments, and completed insurance verifications with exceptional accuracy and attention to detail.
Maintained comprehensive patient accounts and billing details, ensuring meticulous record-keeping.
Provided courteous and professional customer service, contributing to a positive and patient-oriented environment.
Education
High School Diploma Edward Bok Technical HS - Philadelphia, PA 2004
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