Customer Service General Manager

Nora Lozano

**** ****** ******

Miami Springs, Fl 33166

305-***-**** **************@*****.***

OBJECTIVE

Looking for another opportunity in order to apply and challenge myself. Relativity in Receptionist/Clerk/ Adm./ Jobs, and Career, I'm available to learn and train in any basics. Thank you in advance for any opportunity.

PROFESSIONAL EXPERIENCE

Aldo Surgical and Hospitals Supply, Inc. ( October 2020 - February 2021

Customer Service/ Cashier/ Intake

● Receiving customer merchandise, verified the customer ticket.

● Insert all the numeric coding information on the computer for each product.

● Collect the payment from the client.

Muñoz Home Care Inc.(November 2016- June 2017)

PCA

● Services for patients of special needs.

Tecnocel 05 Corp. (Sep 2014 - October 2016)

General Manager/ Depart. Of Sales.

● Assisting the Administration in advising the clients about the new products in our warehouse.

● Preparing and sending the invoice order for the client, collection of payment and confirmation.

● Supervising that all the merchandise, be in place for the currier, ready to be shipping to the client.

● Continuously reviewing the accountability, for account balances from different companies with

Credits.

Preferred Medical Plan (July 2014 - August 2014)

Customer Service/ Retention

● Updating requesting changes from the clients into the program, depending on the Type of insurance.

● Make arrangements with the clients given them different options, to retain then on The same insurance.

● Collection of payments for their Premiums .

Law Offices of Edward J. Abramson (January 2014 to April 2014)

Customer Service/Secretary

● Setting appointments for clients and organizing proper documentation required based on clients needs.

● Bonding Clients to Attorneys and translating their needs according to Specific Immigration Laws.

● Collection of Account balances.

Conventional Wellness Home Health

Administrator (February 2007–February 2013)

● Implemented effective budgeting and accounting system

● Evaluated and monitored the day to day activities of the agency

● Organized and directed the agency’s ongoing functions and activities

● Ensured the employment of qualified personnel

● Maintained compliance with federal codes and statutes Health Group Inc.

Assistant Administrator (1996 – 2007)

● Ensured the employment of qualified individuals

● Maintained proper channels of communication

● Oversaw patient care and treatment plans

● Evaluated and monitored the daily functions of employees

● Assured that the proper treatments were being implemented

● Maintained proper levels of patient satisfaction GR Medical Supply

Secretary (1995 –1996)

● Handled all phone calls and appointments

● Oversaw the sale and rental of equipment to clients

● Ensured that all records were in good standing order PERSONAL ABILITIES

● Fluent in written and oral communication in: English; Spanish.

● Excellent leadership skills.

● Dedicated to the task at hand, see things through to the end.

● Ambitious, like to set goals and achieve them.

● Possess strong analytical and assessment skills.

● Good empathetic and listening skills

References Available Upon Request

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