GOAL

Highly motivated and customer-focused IT Technologist with 10 years of experience in providing technical support and sales support. Seeking a challenging position as an IT Engineer, Customers Relation Manager, Network & System Administrator where I can utilize my strong technical skills as well as my sales expertise to ensure the smooth IT operations.

SKILLS

- IT Infrastructure Management

- Network designing and implementation

- Network security

- Sales management

- Network administrator

- Business negotiation

- Helpdesk manager

- Sales strategy development

- Telecom products and services knowledge

- Network Operation Center Management

- Team leadership

- Network issues troubleshooting

-CISCO devices administration

- Windows Server administration

-2G, 3G et NodeB network implementation supervising

- Project management

- M&E (Mechanical & Electrical) team management

-Telecommunication network maintenance budget drawing up

- Budget management

- Optical fiber splicing

LANGUAGES

French Anglais

NKA VIVIEN

- IT MANAGEMENT

- TELECOM SITES SUPERVISOR

- NETWORK & SYSTEM ADMINSTRATOR

- HELPDESK MANAGER

- NETWORK ARCHITECT

10 years of experience

Email : ad2qhe@r.postjobfree.com

Tél : +237-***-***-***

WhatsApp : +237-***-***-***

PROFESSIONAL BACKGROUNDS

January 2017 – Now Regional IT Manager:

Yaounde, Cameroon Viettel Cameroun, Nexttel

IT & TELECOM MANAGEMENT

- Migrate and deploy PC’s/ PC images

- Manage implementation and installation of IT services and tools (HP Windows, O365, Iphone & Android, IPad McBook, Chrome Book...)

- Install and configure all hardware and software (PCs, Printers, Scanners, Switches, Routers, Modems,)

- Supervise Helpdesk Team and providing assistance to users (ServiceNow, Zendesk)

- Virtual meeting softwares administration (Teams, Zoom)

-Coordinate troubleshooting of 100 incidents per month

- Network administration(Cisco)

- Good knowledge of Data communication including TCP/IP, Routing & Switching, VLAN, MPLS, etc...)

- IT regional budget preparation

-Windows server administration (DNS, SSL, AD, GPO)

- WAN, LAN, WiFi networks configuration

- Monitor IT & Telecom Network and Systems with Solarwinds

- Reporting

CUSTOMERS RELATION MANAGEMENT

- Work with Alepo(CRM) to ensure maximum customer satisfaction

- Train customers on equipment and provide technical support (remotely and on-site)

- Work with Sales Department to identify and develop new business opportunities

- Work with Regional Marketing Team test new devices

- Work with team of sales representatives in a dedicated region to achieve sales targets.

- Work with Sales Department to negotiate and close commercial contracts

- Organize work to provide support to channel partners

- Advise customers on telecommunications products and services.

- Identify, communicate and mitigate potential risks to service delivery

- Work with Sales Department to prepare sales reports and analyzed performance to identify improvement opportunities

- - Follow up customer-satisfaction issues and user-feedback responses

-Reporting

TEAM MANAGEMENT

- Install and Supervise Service Desk Team and provide assistance to users and subscribers

- Supervise Workers Team during Telecom network deployment

- Review current major incident

- Review shift staffing

- Assign staff for in-flight work

- Prepare hand-off summary report

Feb 2016 – Jan 2017 NOC Manager for Centre region

Yaounde, Cameroon Viettel Cameroun, Nexttel

- Use trouble-shooting skills to isolate and repair equipment and/or resolve software/firmware problems in broadcast equipment.

- Coordinate work of 20 technicians

- Prepare technical documents such as MOP (Method of Procedure), WI (Work Instruction), etc.

- Prioritize and assign maintenance tasks

- Adjust Network Operations Center equipment to ensure uninterrupted service

- Coordinate troubleshooting of 200 incidents per month

- Work on Solarwinds & NocPro(Monitoring tools) to interpret and verify coded audible or visible signals received

- Coordinate drivers and lorries (10 cars) & Assigning tasks

- Manage material and financial resources

- Telecomunication Network data analysis

- Reporting

January 2013 – Feb 2016 Field engineer

Yaounde, Cameroon Viettel Cameroun, Nexttel

- Deploy optical fiber

* Install, connect, and weld optical fiber

* Measure and troubleshoot optical fiber

* Inspect and ensure preventive maintenance of network equipment.

* Accurate documentation of work performed and intervention reports.

* Collaborate with other teams to resolve connectivity issues.

*Adhere to company safety and quality standards.

- Familiar with 2G/3G signaling flow

- Coordinate installation tasks

- 2G, 3G Networks implementation and commissioning

- Experienced in RF planning and optimization tools.

-Supervise and evaluate subcontractors

- Report and evaluate work and results

- Take care of network and ensure network availability

- Prepare network maintenance budget

- Take care of various power sources (Generators & ENEO) January 2012 – December 2012 IT Officer

Yaounde, Cameroon BGFI Bank Cameroun

- Implement and manage a Help Desk

- Manage IT equipment - Managing stock of PCs

- Implement Data storage on Windows system

- Manage backup tapes

- Manage logs and writing procedures and modus operandi

- Supervise subcontractors

January 2011 – January 2012 IT Officer

Yaounde, Cameroon Ministry of Economy

- Managing stock of PCs

- Conduct in-depth analysis of business processes, systems, and user needs to develop comprehensive business requirements documents

- Manage IT equipment

- Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.

- Supervise subcontractors

- Conduct gap analysis to identify areas of misalignment between business processes and existing systems.

- Implement Data storage on Windows system

- Provide end-user training and support during system implementations. EDUCATION

October 2007 – October 2010 Bachelor in computer science Yaounde, Cameroon Institut Africain d’Informatique September 2002 - July 2003 High school diploma

Yaounde, Cameroon Collège de la Retraite

February 2014 (Class 5 Driving license)

Yaounde, Cameroon

HOBBIES

- Sport: Football, Basket

- Movie, Music, Reading

REFERENCES

Available upon request

Contact this candidate