Quality Assurance Client Services
Resume:
Deqa Abdullahi
********@*******.**
Atlanta, GA
INTRODUTION
EDUCATION
●Georgia State University, Jan 2014 – July 2017 BA - Psychology
●Georgia Perimeter College, Jan 2011 – May 2013 AA – Health Information Administration
EXPERIENCE HIGHLIGHTS
Iron Mountain- preferred client services January 2016- Present
●Serves as the primary contact group for all external customers.
● Receiving and responding to customers' needs as they are presented. In most cases.
●Process all client requests received real time via email, fax or phone.
●Achieve a quality assurance average of 90% on monthly audits
Georgia State University – Enrollment advisor August 2012 – December 2015
●Providing detail information about admission process by focusing on the criteria of graduation requirements, eligibility for various types of degree courses.
●Provide details about the procedure and polices, available services offered in the university, available programs for students who are seeking for financial assistance.
●Connect with prospective students by guiding them in the right direction.
W Hotel, Atlanta, GA – Welcome Agent September, 2010 – December, 2012
●Assisted in registering guests checking into their rooms.
●Obtained financial information in order to process all hotel transactions throughout guests’ stay.
●Resolved all hotel guest issues throughout their stay.
●Encouraged future stays at the hotel by following-up with
JW Marriott Buckhead – Welcome Agent March 2009 – June 2010
●Familiarized guests with hotel amenities and services.
●Clarified any questions guests had regarding room and service rates.
●Guided and instructed guests on the hotel floor plan.
●Introduced hotel agents to the guests in order to quickly resolve any guest issues.
SKILLS
●Fluent in four languages: English, Somali, Swedish, Norwegian/Danish
●Expert knowledge of Microsoft Office: Excel, PowerPoint, Word
●Expert knowledge in store operations and financial transactions
AWARDS & RECOGNIATION
●Associate of the Month, JW Marriott, Sept 2009
●Welcome agent of the Month, W hotel, Nov 2011
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