Shift Lead Customer Service

Alma Martinez 213-***-****

****.******@*****.***

EXPERIENCE

Girardi & Keys Law Firm — organizing documents

June 28, 2018 - 2019

I would work morning, evening, or late hours if needed assisting with organizing documents A-Z, checking emails of clients for the receptionists. NBC Universal, Universal Studios Hollywood— Starbucks Barista/Shift lead

November 11, 2022 - October, 2023

I made sure hot drinks, cold drinks, and pastries were satisfactory to all of our guests. I learned cashier experience, and shift lead roles. I was able to multitask in heavy rush hours with patience, understanding and working together as a team with the people around me. I learned time management and excellent communication skills. I made sure to come to work on time and with a positive attitude to make sure any conflict was solved to the best of my ability.

EDUCATION

Santa Monica College, Santa Monica — Architecture

September 17, 2021 - present

Studying for a bachelor’s degree in architectural design,during this time I have learned punctuality, time management, working in groups with different groups of people, working with deadlines and paying close attention to detail to make sure my work is being done with my best effort.

SKILLS

Time Management

Customer Service

Flexible

Understanding

Quick Learner

Multitasker

Bilingual

Leadership

Team Work

Problem Solving

Active Listening

Adaptability

Empathy

Interpersonal Communication

LANGUAGES

Spanish

English

American Sign Language

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