Customer Service Front Office
Resume:
Crystal Casbeer
Irving, TX *****
*****.********@*****.***
I am currently looking for full time job in the Medical Field preferably remote. I have taken time off to take care of my mother who had dementia until I had to put her in a home full time. I have worked a few contract remote jobs and taken a Coding class during this time. I have 27 years experience in Medical and Customer service in General in the Medical Doctors office and Medical Insurance fields. I work very well under pressure, I am punctual, organized and a respectful team member. Work Experience
Front Office Assistant
Med Express Urgent Care Center - Irving, TX
February 2021 to September 2021
Front office check in an out. Scheduling. Collecting copays. Running reports, batching and open and closing center. 12 hr shifts. This was an Urgent care center, appts were every 15 minutes for two providers. We scheduled by phone and walk in. Unfortunately while I was there we lost both providers and had to close the facility.
Customer Service Representative
Molina Healthcare Inc - Irving, TX
September 2018 to September 2020
Responsible for taking inbound calls from members and providers. Provided benefits for marketplace plans and Medicare plans. Assisted finding PCP for patients and sent out new cards or any materials needed. Took payment through automated system for premiums. Set up rides to doctors appts. Assisted with appeals and grievances, going over EOB and claims. Also assisted with prescription refills. Resolved complaints and grievances, provided CPT codes. Looked into claims to make sure they were being paid and if denied gave accurate reasons for denials. Provided accurate information to members or providers and helped them to the fullest until their issues were resolved. Physician Office Representative
Baylor Scott & White - Grand Prairie, TX
October 2001 to January 2018
Baylor Scott & White
Title Physician office representative
Duries; Check in and check out, Medical Records, Mail, scanning reports to EMR, Insurance Verification, Prior Authorizations, Customer Service.
Education
GED
Nimitz High School - Irving, TX
September 1987 to October 1990
Skills
• Collections (10+ years)
• Credits (10+ years)
• Medical Records (10+ years)
• Scanning (10+ years)
• Insurance Verification (10+ years)
• Front Desk (10+ years)
• Medical office experience (10+ years)
• Medical scheduling (10+ years)
• Medical terminology (10+ years)
• EMR systems (10+ years)
• Patient care (10+ years)
• HIPAA (10+ years)
• Office experience (10+ years)
• Vital Signs (2 years)
• Administrative Experience (10+ years)
Certifications and Licenses
AED Certification
CPR Certification
Additional Information
I have been trained on several medical software including Medic, Epic, Centricity, Athena, eClinical, Phreesia. I have also used Ecare and Availity and numerous other sites to verify insurance. I have work experience in Family Practice, Pediatrics, Internal Medicine, Cardiology and Obstetrics and Gynecology.
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