Customer Service Data Entry

Natasha Gonsalves

Pāhoa, HI *****

**************@*****.***

+1-808-***-****

Work Experience

Back of house support

Macy's

August 2021 to November 2021

Recorded inventory on and off sales floor

Set up seasonal displays

Performed mark downs of merchandise on a weekly basis by 10 key entry Completed daily pricing and rfid tags

Greeted customers and assisted with any inquiries or orders Acquired clientele who would be my personal loyalty consumers Performed point of sale transactions with currency and or credit Maintanence Tech

Pacific Facilities Services - Hilo, HI

January 2020 to March 2020

• consistently attended to cleaning and sanitizing all dining tables in the food court

• removed and replaced trash receptacles every 45 minutes

• cleaned and sanitized both restrooms

• maintained parking lot to ensure cleanliness by spot sweeping and emptying trash bins Cashier/Customer Service

J. Hara Store - Kurtistown, HI

May 2018 to February 2019

• greeted customers and assisted with solutions for their shopping needs

• conducted accurate amounts of money transactions

• counted and recorded credit card, EBT, and cash transactions daily Financial Representative

North Star Alliances - Hilo, HI

February 2010 to April 2012

• gathered knowledge about the skills needed to be a successful bank teller

• learned about MS word and office Excel applications and how to input data from different areas of financial dealings such as loan applications, accounts payable, and budget management

• attended workshops to become proficient in monetary and credit/loan management Call Center Customer Service Representative

KGB Infonxx - Honolulu, HI

September 2006 to February 2008

• performed directory assistance to cellular customers

• reserved restaurant seatings through specialized data entry

• assisted with phone numbers and addresses

• conducted phone technical issues through computer based applications

• politely resolved customer concerns with problem solving solutions

• handled more than 300 calls in a shift

Education

High school diploma

Waipahu High School for Adults - Waipahu, HI

September 1999 to January 2000

Skills

• Typing

• 10 Key Data Entry

• QuickBooks

• Pricing

• Accounts Receivable

• Accounting

• Microsoft Outlook

Certifications and Licenses

Phlebotomy

March 2021 to Present

Completed phlebotomy course online and received certification

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