Patient Care Operations Coordinator
Resume:
***********@*****.***
Bloomfield, NJ 07003
C O N T A C T P R O F I L E
S T R E N G T H S
E D U C A T I O N
W O R K E X P E R I E N C E
Multifaceted across diverse industries
Proactive learner in dynamic environments
Composed with effective communication
Fosters collaborative work culture
Healthcare Management
St. Francis College
2020-2024
Operations Coordinator
Crossover Health
Supervised internal teams in order to achieve targets, ranging from medical report admissions and treatment/discharge disbursement to employee assignments and promotional strategies
Conducted quality improvement and customer satisfaction surveys to evaluate patient care
Improved overall efficiency and productivity of team by applying personalized skillsets to established processes
2022-2023
Brooklyn-born and raised, Aliza Ayala divides her professional experiences into two of her greatest passions—healthcare and bridal. Having spent a majority of her life devoted to helping others—whether it be for their big day or the betterment of their self-care—Aliza thrives off building meaningful relationships with her peers and will stop at nothing to offer authenticity and devotion to whatever challenges come her way.
A L I Z A A Y A L A
L A N G U A G E S
English
Spanish
Resilient work ethic
Bilingual
Wholesale Assistant Manager
Reem Acra Bridal
Fostered strong client relationships to maximize business through creative and strategic workshops
Contributed to team's virtual and in-person product portfolio via trade shows, conferences, and additional competitive activities Distributed reports of customer feedback to better shape future product development and customer service capabilities
Represented company through various bridal market events across NYC 2021-2022
Patient Care Coordinator
United Health Group
Collaborated with local health department case investigator to conduct routine checks of diagnosed cases
Utilized Salesforce platform to contact host of clients through omni-channel calls, inbound and outbound
Facilitated impactful solutions to improve tracing programs amidst COVID-19 implications
Worked closely with direct team to complete registration procedures, expertly capturing patient information to meet provider, facility, and legal requirements 2020-2022
Patient Service Representative
Axia Women’s Health
Schedule patient appointments per established medical guidelines Communicate financial options and requirements to patients Adhere to infection control, safety guidelines, and confidentiality policies through HIPAA compliance
2023-Present
I N T E R N S H I P S
The Cannibal Agency
2023-Present
Creative Consultant
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