Customer Service Representative

JOB TITLE

CUSTOMER SERVICE REPRESENTATIVE

PROFILE

Determined, ready to learn new things, willing to deliver effective problem solving. EXPERIENCE

CORRECTIONAL OFFICER, LAWRENCEVILLE CORRECTIONAL CENTER, LAWRENCEVILLE, VA. 2019-2020

Collaborating with co-workers to plan, organize, and supervise the daily activities of 200+ inmates. Utilizing early intervention tactics with disruptive inmates. SECURITY GUARD, ALLIED UNIVERSAL, RICHMOND, VA. 2020-2021 Provided authoritive presence to deter criminal activity. Observe and report activities At assigned site. Respond quickly to potentially troublesome situations. NURSE AIDE, PERSONAL HOME CARE INC. SOUTH HILL, VA. 2020-2022 Provided personal care such as bathing, shaving, cooking, and cleaning. Assist patients with activities of daily living. Provided behavioral and emotional support. Provided mobility and feeding assistance.

CUSTOMER SERVICE REP, MAXIMUS, CHESTER, VA 2021-2022 Handle 70+ calls daily, with duties including retrieving customer data, signing up new customers, suggested new tactics to persuade cancelling customers to stay with company. Provided basic technical support, maintained a calm and courteous attitude, even during customer dissatisfaction

EDUCATION

Brunswick High School 2013-2017 - Diploma

SKILLS

• Written and verbal communication

• Organization

• Customer Service Metrics

• 50 Wpm Typist

• Adaptability

• Outlook

• Microsoft

703 E. FERRELL ST, APT A. SOUTH HILL, VA. 23970 434-***-**** ****************@*****.***

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