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Information Technology Customer Service

Location:
Fontana, CA
Posted:
January 13, 2024

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Resume:

ARGIE BERTRAND HILL

Cell: 909-***-****

Home :909-***-****

Fax: 909-***-****

ad2q08@r.postjobfree.com

Skype ID Argie.Hill

SUMMARY:

System Computer Technical Administration in the Information Technology industry. Open minded Production-Software Technical Analyst, offering ten plus years of experience in the Mainframe and open systems technologies. Work with technical teams on mainframe and Midrange systems.

Expertise/Core Competencies:

Strong multitask that can prioritize job requirements. Work experience in a PeopleSoft, UNIX, Mainframe infrastructure and Network technologies with knowledge of UNIX and Mainframe administration. Support in-house users by phone for system support questions. Worked with tools like Microsoft Outlook; Group-wide, Office 07 & 2010, Hardware Operating system like Window XP & Win 7, Link message, helpdesk support, OMEGAMON, CA7/CA11/CA1,Enterprise Resource Planning (ERP), Tivoli Workload, Autosys, Seek and Zebb, Control M, Micro Focus JCL scheduler monitoring, CICS, TSO/SDSF, /Endeavor, TCP/IP, HSM and Lotus Notes. Correct batch job abends and Midrange scripts, JCL errors in a MVS, JES2 TSO environment. Perform Mainframe IPL 0n a bi-weekly basic through IBM Cmos Console for LPAR1 production, LPAR2 and LPAR3 for test and development. Monitor CICS MTBATCH re-allocation to bring companies online system down and MTBATCH to bring companies online system up to meet SLA services for user access. Good oral and writing communication skills. Have strong customer service and client soft skills.

SOFTWARE EXPERIENCE, STRENGTHS AND SKILLS: CA7/CA!/CA!

Mainframe IBM Z/OS V2.1/ MVS ESA 4.3/ JES2 4.3/Z-OS390 1.3 thru 1.10

UNIX-AIX-Linux / UNIX-PEARL, HP-Open view ES9000/Midrange

Tivoli Workload Scheduler 8.6

Autosys with Micro Focus JCL background

TCP/IP, VPS, VTAM, RACF

IBM/AS400 I-Series / SUN-FIRE E6900 Symmetric

File-Aid (RDX) – Version. 3.0 And 4.0

CA Advantage Repository Data Shopper 3.1

CA1/CA7/CA11 software scheduler

Document Direct 1.3, 1.4, 2.1 and 2.3 (Mobius)

View-direct / infopac-rds / auto balancing (Mobius)

EMC Dasd Hardware

Wintel/Veritas / Netback up system.

CA Command Center / CA (Platinum) Repository 3.8, 4.0 & 7.0 / SAR (CA-View).

PANVALET (CA) V.14.2/ ENDEAVOR

RACF / ACF2 / COMPAC DL380 TALAERT

NGenius Performance Manager servers

RDBMS DATABASE EXPERENCE

SQL Database, MS Access, DFSMS, ADSM, DFHSM, IMSP/IMST

PROJECTS

Project Team that used ETL tools to Migrated Mainframe batch application to open-end system for Home Savings of America and Paramount Pictures to Open End systems (UNIX-PEARL).

Project team that used ETL tools to integrate application data from 1st interstate bank, to Home Saving s of America databases DB2, DFSMS, ADSM, DFHSM and IMSP/IMST doing merger of branches.

Project team that converted Dos Operation to MVS/Jes2 Operation System using ETL Transformation Manager.

Project team member for Indy Mac Bank in Orange County for PC hardware relocation and setup. Setup 1000 PC to new work location, Configuration desktop to new office domain.

Project team member for New Chase Bank Branch Conversion from Washington Mutual Bank. Set up all teller workstation to CHASE Dell desktops configure desktop to CHASE Network services in New York City.

Project Lead with team to removed old IBM DASD to EMC storage, Responsible to

Search for vendor to removed IBM old DASD and magnetize data for data destruction then

replace with new EMC storage with ETL Tools Data Migrator. Save Home Savings Bank 1000

of square ft of location space.

STRENGTHS AND SKILLS.

Over five years of experience working with UNIX-AIX-PEARL, Linux, ITSM & ITIL Change Management

Over five years of experience working Microsoft Office 2010 / Outlook 2010

Over ten years working with JES2/MVS, CA7 Workload, Enterprise Resource Planning (ERP) Schedulers.

Over five years of experience working Service Center Client / Heat / Clarify, Remedy (Action Request System) Incident Ticking

Over ten years of experiences working with Win/2003, Win/NT, Win/XP, Vista and Win7.

Over ten years Info-Man, Serena Change-Man / / Lotus Notes 4.5, and 6.5 / Mainframe TSO / ISPF / SDSF / MVS-JES2 / Endeavor / Librarian

Over ten years of experience and working knowledge of Autosys Micro Focus JCL.

Over ten years Performed scheduling at the senior level with knowledge and experience of Mainframe and UNIX-AIX-PEARL.

Over ten years of console batch monitoring.

Over ten years of experience working with JCL/PROCs correcting job abends, OS/MVS, TSO / ISPF / Micro Focus JCL, Endeavor and Change-Man, CA1/CA7/CA11, NDM, FTP, DB2 and CICS online database.IBM z/OS systems programming skills, CA7 Workload Scheduler Tivoli/Omegamon for z/OS, Omegamon for DB2, Tivoli Network Manager, CA7/Omegamon for Storage on z/OS, Net view for z/OS, CA7/CA11 Monitoring

Performed network monitoring tools and functions (ping, telnet), Synsort/SORT, TCP-IP, FTP, VPN, LDAP, HTTP, IBM Utilities, IDCAMS, VCAM, VTAM, Micro Focus JCL, Microsoft Excel, Word, and Outlook. COBOL, VM/CMS, VSAM, DB2, Microsoft Access, and SQL Server with Bug tracking software Bugzilla.

Setup CA7 and Autosys Micro Focus JCL for scheduler batch Predecessor and successor. For all scheduler on Mainframe and Midrange platform.

Perform Mainframe Test cases execution with summarization of results of new develop applications.

Process and Supported Adhoc Request by completing customer requests CA7 and Autosys and Mainframe Batch scheduler.

Have excellent written and verbal communication skills in the IT environment.

Work with high-level applications for production business, Strong quick thinking with effective SLA Decision-making.

Self motivated and driven to succeed in the IT industry; work proactively with a minimal level of direct supervision.

Employment Gap

03/2018 to Present. (Started Home Business) Teaching Home Computer software and Hardware lesson for clients, Started my own Home business call Easy1UP and Click Bank.com

Professional Experiences

InsightGlobal / Union Bank Monterey Park Ca 03-2016 -- 03-2018

Senior Production Batch Monitor Engineer

Duties are to support systems operations functions, such as batch job scheduling, monitoring, Microsoft windows Servers and UNIX AIX/IBM to Provide 24x7x365 coverage for batch processing. Set up ADHOC Control M Batch; add predecessors and successors to batch jobs. Update Batch Calendar. Perform some batch UNIX scripting.

Perform file transfers with GIS/SCC tools; create email to producers when file has invalid record or server down. When transmission failed perform a replay file to a good success. Monitor memory usage and other system health indicators.

Perform Control M Batch operation troubleshooting of system stalls, failed batch jobs, system errors, as needed to resume normal operation in accordance with specific guidelines and procedures.

Perform Endeavor library support, Update Mainframe Batch jobs; promote packages, move program packages, members as requested by Developers and programmers. troubleshooting all system stalls, failed batch jobs, system errors, as needed to resume normal operation in accordance with specific guidelines and procedures.

Perform Servers and Remote agents, JCL for batch operation, force start jobs, set jobs to success, set jobs on Hold an no Hold failed batch jobs, report job failure for resolution errors as needed to resume normal operation in accordance with specific guidelines and procedures.

Perform Printer batch operation using Xerox laser functions distribution

HCL & LPL Financial Services San Diego Ca 03-2015 -- 03-2016

Duties are to support systems operations functions, such as batch job scheduling, monitoring, and recovery through Window plate form scheduler, Microsoft windows Servers and UNIX AIX/IBM to Provide 24x7x365 coverage for batch processing. Set up ADHOC Batch, Test Batch, add predecessors and successors to batch jobs. Update Batch Calendar.

Perform file transfers Tumbleweed tool and DataBus, backup/restore functions, monitors memory usage and other system health indicators.

Perform troubleshooting of system stalls, failed batch jobs, system errors, as needed to resume normal operation in accordance with specific guidelines and procedures.

Escalate unresolved problems to system and application specialists. Complete special projects and duties assigned by management to improve batch operations and identify automation opportunities. Maintain direct knowledge of all system operations processes, procedures, and quality standards.

Ensure the following applications process, SSMDB Funds Support Table, Cost Basis upload to Beta, AXA Mutual Fund Upload to Beta, New Relic Monitoring, and Solarwinds.

Ensure Run Book restart and escalation procedures are update, If job failure check Runbook procedures, open up support ticket through LPL Services Manager Production Incident ticket. Tivoli Workload Scheduler Tivoli/Omegamon for z/OS, Omegamon for DB2, Tivoli Network Manager, Tivoli/Omegamon for Storage on z/OS, Tivoli Net view for z/OS, IBM Tivoli Monitoring

Agreeya / The State of Calif Child Support Unit Rancho Cordova Ca 04-2013 – 03-2015

Operations Specialist II

Duties are to support systems operations of Control M operations functions, such as batch job scheduling, monitoring, and recovery through CA and IBM AS400 and z/OS mainframe, Microsoft windows Servers.

Perform data backup and recovery operations, including management of tape media .Performed user support and help desk functions. Monitored and perform operations of Mainframe computer systems, including processing of batch schedules and producing/distributing printed output Identified, document and escalate abs normal events or problems including system software or hardware problems, program errors and datacenter environmental control systems

Work with Control M and z/OS Mainframe to Provides 24x7x365 coverage for batch processing. Set up ADHOC Batch, Test Batch, add predecessors and successors to batch jobs. Update Batch Calendar.

Perform file transfers, backup/restore functions, monitors memory usage and other system health indicators.

Perform troubleshooting of system stalls, failed batch jobs, system errors, as needed to resume normal operation in accordance with specific guidelines and procedures.

Escalate unresolved projects and duties assigned by management to improve batch operations and identify automation

Perform Endeavor library support, Update Mainframe Batch jobs; promote packages, move program packages, members as requested by Developers and programmers. Troubleshoot all system stalls, failed batch jobs, system errors, as needed to resume normal operation in accordance with specific guidelines and procedures.

Employment Gap

EDUCATION: CERRITOS COLLEGE - INFORMATION TECHNOLOGY COURSES

CERTIFICATIONS

Farmer Insurance Certificates:

TCPIP, ENDEVOR, CICS/ESA, Communication and Business writing.

Compuware XPEDITER/TSO, UNIX-PEARL, C A Certificate CA11/CA7



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