General Manager Customer Experience
Resume:
Jade B Orlanes
Current Address: Marbella south, Muscat Oman
Mobile No.: +968********
Email Add: *************@*****.***
Career objectives:
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills to fully utilize my training and skills while making a significant contribution to the success of the company and to begin my career in a high-level professional environment to achieve goals of a company that focuses on customer satisfaction and customer experience.
EMPLOYMENT HISTORY
Position: General Manager
Company: Burger Factory & More (Total 4 Branches)
Address: Masqat, Oman
Date: April 06, 2019 - Present
Reason for Leaving:
Job Description / Duties and Responsibilities:
Manage and oversee the entire restaurant operation
Plan and develop guest loyalty programs
Plan new an update existing menus
Plan and develop the overall restaurant marketing strategy
Participate at local food events
Training low-level managers and staff
Respond efficiently to customer question and complaints
Organize and supervise shifts
Improving revenue
Manage and lead staff
Hire new employees
Training and evaluate staff performance
Estimate consumption, forecast requirement and maintain inventory
Position: Supervisor
Company: Volare Pizzeria Italian Restaurant
Address: Masqat, Oman
Date: November 1, 2014 to September 15, 2017
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
Take in charge in day to day operation
Responsible for staff weekly schedule and day off
Giving briefings for staff to be aware and updated for every promotion
Responsible in closing and handling cash sales report
Managing all staff and giving each of them assignment
Directly report to area manager
Responsible for depositing cash sales every night after duty
Responsible for taking care of all types of restaurant maintenance
Position: Waiter
Company: Volare Pizzeria Italian Restaurant
Address: Masqat, Oman
Date: November 1, 2014 to September 15, 2016
Reason for Leaving: Promoted to Supervisor
Job Description / Duties and Responsibilities:
Prepare all the mis-in-place in all side station
Warmly welcome the customers and assist them
Present the menu and inform customers of food and beverage availability and promotions
Take customers order and punch to micros and serve as soon as its ready
Check customers satisfaction and offer second drinks
Present the bill
Clear tables and resetting
Settle bill payments quickly and accurately
Position: Senior Waiter
Company: Hugo Café (Dubai Marine Resort & Spa)
Address: Dubai, United Arab Emirates
Date: September 7, 2013 to October 17, 2014
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
Prepare all the mis-in-place in all side station
Warmly welcome the customers and assist them
Present the menu and inform customers of food and beverage availability and promotions
Take customers order and punch to micros and serve as soon as its ready
Check customers satisfaction and offer second drinks
Present the bill
Clear tables and resetting
Settle bill payments quickly and accurately
Position: Waiter / Cashier/Bar Waiter
Company: Madinat Jumeirah LLC ( Pool Kiosk)
Address: Dubai, United Arab Emirates
Date: December 17, 2009 to August 5, 2013
Reason for Leaving: Transferred to Barzar
Job Description / Duties and Responsibilities:
Do the 0pening beach
Prepare all the mis-in-place in all side station
Warmly welcome the customers and assist them
Present the menu and inform customers of food and beverage availability and promotions
Take customers order and punch to micros and serve as soon as its ready
Check customers satisfaction and offer second drinks
Present the bill
Clear tables and resetting
Settle bill payments quickly and accurately
Maintain safety deposit boxes, compute and records total transaction
Post charges such as rooms, foods and liquor
Position: Waiter / Cashier
Company: Legend Hotel (Monkey Bar)
Address: Kuala Lumpur, Malaysia
Date: January 25, 2008 to October 25, 2009
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
Opening of the bar
Prepare all the mis-in-place in all side station
Warmly welcome the customers and assist them
Present the menu and inform customers of food and beverage availability and promotions
Take customers order and punch to micros and serve as soon as its ready
Check customers satisfaction and offer second drinks
Present the bill
Clear tables and resetting
Settle bill payments quickly and accurately
Maintain safety deposit boxes, compute and records total transaction
Post charges such as rooms, foods and liquor
Position: Electronics Operator/Maintenance
Company: Acer Unipac Optronics (AUO)
Address: Chupei Shienchu, Taiwan, R.O.C
Date: October 22, 2003 to October 22, 2006
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
Responsible for repairing and troubleshooting machine
Responsible for teaching machine for new program for every new sizes
Support and assist engineers in monthly and quarterly maintenance
Responsible for daily checking in all machine if they are in good condition
PERSONAL INFORMATION
Permanent Address : #38 Cabreros Street, Basak San Nicolas, Cebu City. Philippines
Birthdate : March 19, 1979
Birth Place : Zamboanga Del Sur, Philippines
Height : 5’ 6”
Weight : 90 Kg
Sex : Male
Civil Status : Married
No. of Children : 3
Relatives in Canada : N/A
Religion : Roman Catholic
Nationality : Philippine
EDUCATIONAL BACKGROUND
Elementary Year 1986 - 1992
School: Tabuan Elementary School
Address: Tabuan, Tukuran, Zamboanga Del Sur, Philippines
Secondary Year 1994 - 1998
School: G. Jurado Foundation School INC
Address: Flores Street Catmon Cebu, Philippines
College Year 1998 - 2003
Course: Bachelor of Science in Electronics & Communication Engineering
School: Cebu Institute of Technology
Address: N. Bacalso Avenue South Road Cebu City, Philippines
TRAINING & SEMINAR
Training Center: Jumeirah Learning Center
Duration: January 16, 2010
Address: Dubai, United Arab Emirates
Title: Food & Beverage Training Workshop
Training Center: Dubai Marina Training Center
Duration: October 8, 2013
Address: Dubai, United Arab Emirates
Title: staff orientation training
SPECIAL SKILLS
Skilled in major relevant computer applications like MS Word, MS Excel.
Well-versed in oral and written English and Filipino.
CHARACTER REFERRENCE
Name: Harry John Ambojia
Position: Restaurant Manager
Company: Africana Grills
Address: Oman
Contact No: +968********
Name: Mr Abdullah
Position: P.R.O
Company: Ergo Company
Address: Oman
Contact No: +968********
Name: Muhammed Hanif Awan
Position: Opearation Manager
Company: Khalid Al Suwaid Enterprises
Address: United Arab Emirates
Contact No: +971-**-*******
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