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General Manager Customer Experience

Location:
Muscat, Muscat Governorate, Oman
Posted:
January 12, 2024

Contact this candidate

Resume:

Jade B Orlanes

Current Address: Marbella south, Muscat Oman

Mobile No.: +968********

Email Add: ad2pzb@r.postjobfree.com

Career objectives:

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills to fully utilize my training and skills while making a significant contribution to the success of the company and to begin my career in a high-level professional environment to achieve goals of a company that focuses on customer satisfaction and customer experience.

EMPLOYMENT HISTORY

Position: General Manager

Company: Burger Factory & More (Total 4 Branches)

Address: Masqat, Oman

Date: April 06, 2019 - Present

Reason for Leaving:

Job Description / Duties and Responsibilities:

Manage and oversee the entire restaurant operation

Plan and develop guest loyalty programs

Plan new an update existing menus

Plan and develop the overall restaurant marketing strategy

Participate at local food events

Training low-level managers and staff

Respond efficiently to customer question and complaints

Organize and supervise shifts

Improving revenue

Manage and lead staff

Hire new employees

Training and evaluate staff performance

Estimate consumption, forecast requirement and maintain inventory

Position: Supervisor

Company: Volare Pizzeria Italian Restaurant

Address: Masqat, Oman

Date: November 1, 2014 to September 15, 2017

Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

Take in charge in day to day operation

Responsible for staff weekly schedule and day off

Giving briefings for staff to be aware and updated for every promotion

Responsible in closing and handling cash sales report

Managing all staff and giving each of them assignment

Directly report to area manager

Responsible for depositing cash sales every night after duty

Responsible for taking care of all types of restaurant maintenance

Position: Waiter

Company: Volare Pizzeria Italian Restaurant

Address: Masqat, Oman

Date: November 1, 2014 to September 15, 2016

Reason for Leaving: Promoted to Supervisor

Job Description / Duties and Responsibilities:

Prepare all the mis-in-place in all side station

Warmly welcome the customers and assist them

Present the menu and inform customers of food and beverage availability and promotions

Take customers order and punch to micros and serve as soon as its ready

Check customers satisfaction and offer second drinks

Present the bill

Clear tables and resetting

Settle bill payments quickly and accurately

Position: Senior Waiter

Company: Hugo Café (Dubai Marine Resort & Spa)

Address: Dubai, United Arab Emirates

Date: September 7, 2013 to October 17, 2014

Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

Prepare all the mis-in-place in all side station

Warmly welcome the customers and assist them

Present the menu and inform customers of food and beverage availability and promotions

Take customers order and punch to micros and serve as soon as its ready

Check customers satisfaction and offer second drinks

Present the bill

Clear tables and resetting

Settle bill payments quickly and accurately

Position: Waiter / Cashier/Bar Waiter

Company: Madinat Jumeirah LLC ( Pool Kiosk)

Address: Dubai, United Arab Emirates

Date: December 17, 2009 to August 5, 2013

Reason for Leaving: Transferred to Barzar

Job Description / Duties and Responsibilities:

Do the 0pening beach

Prepare all the mis-in-place in all side station

Warmly welcome the customers and assist them

Present the menu and inform customers of food and beverage availability and promotions

Take customers order and punch to micros and serve as soon as its ready

Check customers satisfaction and offer second drinks

Present the bill

Clear tables and resetting

Settle bill payments quickly and accurately

Maintain safety deposit boxes, compute and records total transaction

Post charges such as rooms, foods and liquor

Position: Waiter / Cashier

Company: Legend Hotel (Monkey Bar)

Address: Kuala Lumpur, Malaysia

Date: January 25, 2008 to October 25, 2009

Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

Opening of the bar

Prepare all the mis-in-place in all side station

Warmly welcome the customers and assist them

Present the menu and inform customers of food and beverage availability and promotions

Take customers order and punch to micros and serve as soon as its ready

Check customers satisfaction and offer second drinks

Present the bill

Clear tables and resetting

Settle bill payments quickly and accurately

Maintain safety deposit boxes, compute and records total transaction

Post charges such as rooms, foods and liquor

Position: Electronics Operator/Maintenance

Company: Acer Unipac Optronics (AUO)

Address: Chupei Shienchu, Taiwan, R.O.C

Date: October 22, 2003 to October 22, 2006

Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

Responsible for repairing and troubleshooting machine

Responsible for teaching machine for new program for every new sizes

Support and assist engineers in monthly and quarterly maintenance

Responsible for daily checking in all machine if they are in good condition

PERSONAL INFORMATION

Permanent Address : #38 Cabreros Street, Basak San Nicolas, Cebu City. Philippines

Birthdate : March 19, 1979

Birth Place : Zamboanga Del Sur, Philippines

Height : 5’ 6”

Weight : 90 Kg

Sex : Male

Civil Status : Married

No. of Children : 3

Relatives in Canada : N/A

Religion : Roman Catholic

Nationality : Philippine

EDUCATIONAL BACKGROUND

Elementary Year 1986 - 1992

School: Tabuan Elementary School

Address: Tabuan, Tukuran, Zamboanga Del Sur, Philippines

Secondary Year 1994 - 1998

School: G. Jurado Foundation School INC

Address: Flores Street Catmon Cebu, Philippines

College Year 1998 - 2003

Course: Bachelor of Science in Electronics & Communication Engineering

School: Cebu Institute of Technology

Address: N. Bacalso Avenue South Road Cebu City, Philippines

TRAINING & SEMINAR

Training Center: Jumeirah Learning Center

Duration: January 16, 2010

Address: Dubai, United Arab Emirates

Title: Food & Beverage Training Workshop

Training Center: Dubai Marina Training Center

Duration: October 8, 2013

Address: Dubai, United Arab Emirates

Title: staff orientation training

SPECIAL SKILLS

Skilled in major relevant computer applications like MS Word, MS Excel.

Well-versed in oral and written English and Filipino.

CHARACTER REFERRENCE

Name: Harry John Ambojia

Position: Restaurant Manager

Company: Africana Grills

Address: Oman

Contact No: +968********

Name: Mr Abdullah

Position: P.R.O

Company: Ergo Company

Address: Oman

Contact No: +968********

Name: Muhammed Hanif Awan

Position: Opearation Manager

Company: Khalid Al Suwaid Enterprises

Address: United Arab Emirates

Contact No: +971-**-*******



Contact this candidate