Front End Customer Service

Professional Summary

Skills

Work History

Education

TюѠѕю WIљљіюњѠ

*** * !04th St., Chicago, IL 60628 • 773-***-**** • ***********@*****.*** Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 12 years' experience to dynamic new position. Word processing

Customer service

Accurate money handling

Problem-solving skills

Front End Supervisor, 08/2006 to Current

Food4Less – Dolton, Illinois

Responded to customer concerns with friendly and knowledgeable service. Maintained account records.

Prepared weekly employee work schedules for 20 team members. Communicated clear expectations and goals to each team member. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Contacted other store locations to determine merchandise availability. Monitored security and handled incidents in a calm and professional manner. Welcomed customers into the store and helped them locate items. Answered customer telephone calls promptly and in an appropriate manner. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Operated a cash register for cash, check and credit card transactions with 100% accuracy. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

High School Diploma: 2006

Simon Career Academy - Chicago, IL

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