Customer Service Inbound Calls

LESLIE RENA RUMPF

*************@*****.*** 214-***-****

Summary

I would like to obtain a remote position where I can be an asset and help any company I am a part of

continue to be a success. I am able to provide communicative customer service and I am

professionally motivated to maintain customer satisfaction and contribute to company success. I have

a history managing large amounts of inbound calls and sustaining satisfactory relationships with

customers as well as bringing a skill set with experience with CRM systems paired with outstanding

active listening and multitasking abilities.

Skills

Ability to effectively communicate with Threestar and Softdent software Outlook 2000

anyone, regardless of position or situation and Office 365

meet a deadline and perform under high- Ability to type 45 wpm

stress situations.

Capable of multitasking and able to provide

excellent customer service and work both

independently and as a part of a team.

Microsoft Windows 95, 98, and 2000 operating

system Microsoft Word

Experience

Viva Inc, Shared Health Answering inbound calls from current, past, & prospective

Mississippi Customer Service members for Shared Health Mississippi

Representative 09/2022 - Called members as well as providers when needed to

05/2023 obtain specific information relating to a member's

needs

Provided members balances on their 4-1 card & advised what

& how the benefits may be utilized

Successfully transferred internally as needed.

MedAR/Lab RCM Answered multi-line phone system and took patient

Call Center Representative payments as well as filing claims

03/2021 - 03/2022 Assisted patients with answers to their questions.

Mckesson / Change Health Answered multi-line phone system and assisted patients with

Care their medical questions

Accounts Receivable Called insurance companies for missing payments and EOBs

08/2008 - 03/2021 Filed claims and pulled medical records for attorneys and

took patient payments through payment portals

Followed all HIPAA and OSHA regulations.

Education and Training

Weatherford Jr College

Vocal, English

1986 Did not graduate

Mineral Wells High School

Graduated 1983

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