Objective:

Dependable,highly motivated customer service representative with more than 18 years working experience seeking a position in your company.Self-starter,dedicated to achieving high quality results.

Qualifications:

Professional and Multi task Customer Service

Accurate and Detailed-oriented

Exceptional Telephone Etiquette

Positive Team Member

Responsible and Honest

Mathematically Inclined

Trilingual: English, Farsi, Turkish

Experience:

JCPenney Galleria Blvd,CA 07/2007-present

Successfully oversaw the department areas that needed help and managed team work.

Suggested selections that would meet customers need to increase the sales goals.

Assisted supervisors and co-workers in identifying and resolving problems.

Recommended corrective action to address customer complaints.

Handled daily operations of transactions,opening and closing the registers.

Successfully encouraged customers to open new accounts,the catalog orders and offer them to use their cards to get the benefits.

Sales associate

Subway,Citrus Heights,CA 02/2006-07/2007

Managed the orders and itemized lists showing the amount due.

Encouraged team concept to have good sales.

Maintained close and personal contact with customers.

Computed bills,prepared and recorded reports and operated a cash register.

Sales associate

Internship Teller 02/2007-06/2007

Guaranty Bank,Lincoln,CA

Successfully offer products to customers and reports to the supervisor.

Achieved significant improvements in offering the choice that meet the customers' needs

Maintained the transactions,and products records to the supervisor.

ESL Teacher and Substitute Teacher.

Elementary Schools and Language Centers,Tehran,Iran 08/1995-12/2005

Successfully managed the conferences with parents, teachers and principle.

Planned learning materials geared to student to student ability and interest.

Organized the materials and demonstrated the effective methods for results

Education:

BA Degree,English Language Arts,Iran 08/1990 07/1994

Financial Services,49ER,R.O.P,Lincoln,CA 01/2007-06/2007

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