Irene Seau

Customer Service Representative with over 10 years of experience in

telephone & in-person customer service including sales and customer care . Familiar with major computer software & conflict resolution . Aiming to pursue a challenging career oriented position utilizing my experience and knowledge .

Pittsburg, CA 94565

ad2pxl@r.postjobfree.com

650-***-****

EXPERIENCE

Serramonte Ford - Colma, CA— Customer Service

July 2016 - October 2023

Manage incoming & outgoing calls for management . Assist customers with scheduling appointments . Assisting & assessing customers' needs over the phone . Dispatch shuttle to different locations . Dispatching orders and relaying messages with special instructions . Provide personalized services / suggestions based on customer needs . Answer customer questions about service options .

Bank of America - Concord, CA — Sr . Claim Analyst 1998 - 2012

Analyze credit data & financial statements to determine the degree of risk involved in extending credit or lending money . Confer with customers by telephone or in person to provide information about products or services . Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments . Resolve customer complaints or answer customers questions regarding policies and procedures . Supervise the work of office, administrative or customer service employees adherence to quality .

EDUCATION

Seaside High School - Seaside, CA — High School Diploma SKILLS

Provide a high level of

customer service

Detail oriented

Ability to multi-task

efficently

Quick learner

Dispatching

Upbeat positive attitude

Organized