Rishu Tiwari (She/Her)

San Francisco Bay Area, CA 510-***-**** ad2px9@r.postjobfree.com Linkedin SUMMARY

Accomplished, detail oriented Program Manager with 8+ years of extensive experience in delivering impact across analytics, quality and infrastructure domain with industry leaders. Well versed in leading multiple efforts at a time ensuring the desired cost effective solutions are delivered in a timely manner. Strong SDLC understanding and experience working on multiple complex projects simultaneously. PROFESSIONAL EXPERIENCE

Program Manager via HCL Bristol Myers Squibb (BMS) Oct 2022 - Current

● Played a key role in architectural discussions to design the solution and ensure the successful migration of users’ Microsoft email and OneDrive accounts using within agreed business requirements meeting highest quality standards

● Develop the high standard, go-live plan cutting through the ambiguity and making sure there are no gaps in order to meet the acceptance criteria. Manage a mission-critical project end-to-end in collaboration with marketing research partners

● Responsible for leading daily agile ceremonies like, sprint planning, sprint retrospect, daily standups and maintain the RAID

● Work closely with cross geo stakeholders to distill business requirements and define scope. Monitor project activities to ensure the successful timely delivery

● Proactively determine risks and develop mitigation plans. Develop a plan and drive meetings for UAT in collaboration with engineering partners

Technical Program Manager via HCL Meta Platforms Inc. May 2022 - Oct 2022

● Drove delivery of data driven solutions to enable better research experience at Meta’s infrastructure and operations team. Implemented dashboards by Insightful KPIs measurement to support the procurement operations within data centers

● Responsible for implementing new initiatives and continuous improvements to more than 10 dashboards to enable business continuity, provide easy reporting of data from various databases, and support data driven decision making

● Managed the end end-to-end application lifecycle to develop model to replace the manual data visualization process for global data center team resulting in the cost saving, and avoiding hours of labor

● Responsible for collaborating with product owners to define program scope, requirements, long term vision and roadmapping. Worked closely with data engineers to maintain robust data flow

● Worked with infrastructure tools and financial analysis model: Budget and capacity portal, CAPEX and OPEX analysis through KPIs. Responsible for documenting user guide, operational process, and update wiki pages Project Manager/Data Analyst via Apex Systems Apple Inc. Feb 2018 - Mar 2022

● Worked on a customer facing application used by 23.3 million users worldwide, partnered with cross functional research teams and supported requirement gathering and planning for process improvements

● Worked closely and communicated across multiple teams to identify risks and plan strategies. Scheduled and coordinated daily meetings to get project status. Well versed with tools like Quip, Keynote etc. Use SQL to extract data query on demand

● Compiled business data using data visualization and excel to infer meaningful insights that improved the organizational process. Addressed and mitigated project risk, roadblocks and obstacles while securing resources to efficiently complete deliverables

Business Analyst Maysphereweb June 2014 - Jan 2018

● Leveraged technical, business and financial acumen to communicate effectively with client executives and their respective teams. Perform analysis to support and implement business processes and decisions. Developed a knowledge sharing platform. Updated the PM Methodology and tools used for improvement in internal processes along with possible solutions SKILLS

● Project Management & Leadership: Cross-functional Leadership, Critical thinking, Team building, Excellent Organizational skills

● Tools & Methodologies: JIRA, Confluence, Selenium, SQL, Microsoft Project, Powerpoint, Asana, Kanban, Microsoft Excel CERTIFICATIONS

Certified ScrumMaster- Scrum Alliance

EDUCATION & COURSEWORK

Masters in Computer Science, Jiwaji University, India Bachelors in Computer Science, Jiwaji University, India